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ITIL® 4 Foundation Course

itil-4-foundation-training-course

All pricing in Australian Dollars

Official exams and certification included.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

 

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Course Details

Level Introductory
Pre-requisites None
Accreditation PeopleCert
Exam format Multiple choice questions
Exam duration 1 hour
Exam pass mark 65%
Our pass rate 84%

Group Training

You could save up to 30% on individual prices. Get in touch today and see how we can help your team with their project management training.

brochure
  • Course outline
  • Audience
  • Exam
  • Why Training ByteSize
  • Resources

What does the course cover?

This Training ByteSize ITIL® Foundation course will enable you to:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

Is the course right for me?

ITIL®4 Foundation is suitable for:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organisation that has adopted ITIL.

Exam format

  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book
  • Take your exam online with ProctorU, find out more on our exams page

Why study with Training Bytesize?

As experts in delivering project management training through a range of study styles, your success is key to our success. We understand how people learn, we know how to train people to pass exams, we employ the best trainers and specialise in small class sizes to help you get the best from your investment. So, if you’re looking to enhance your project management skills and ensure you pass first time, Training ByteSize is a name you can trust.

As a family run business, project and programme management training is in our blood, and so is innovation. Our founders have been part of the industry since the 1990’s, specifically founding Key Skills and developing the world’s first accredited e-learning course for PRINCE2.

Today we are proud to continue with world firsts; with second generation Victoria at the helm, she had led Training ByteSize to ensure were the first company to develop and deliver e-learning options for accredited courses including Business Analysis Foundation, ITIL4, and AgilePM.  When we say we’re experts in project management training, we really do mean it.

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Is Your Country Serious about Using Digital Technologies in PPPs?

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Ready to Challenge the Status Quo in PPP Fiscal Management?

The World Bank Gives You a Wonderful Guideline! Hossein Nourzad, PhD, CP3P Accredited Trainer     Common misconceptions about Public-Private Partnership, including the perception that PPP is a free mean for delivering infrastructure, misled some governments from proper attention to fiscal sustainability, especially in low income and fragile economies. Due to their lack of systematic fiscal […]

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Promoting Circular Economy in Public-Private Partnership for the SDGs

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COURSE OPTIONS

  • Online
  • Onsite
  • Virtual

ONLINE TRAINING


Course Includes

ITIL® 4 Foundation online training, ITIL® Manual (eBook) and official exam – 6 months access.

$845.00 +GST

Handbooks

Take2 Exam Re-sit

Allows you to retake an unsuccessful exam at a fixed price, at a fraction of the cost, without having to purchase it again at full price.

Tutor support

Online learning is a great way to study and our e-learning portal is interactive and engaging.

Studying for your qualification online is a viable option for so many project managers:

  • Learning is completely flexible to suit your busy schedule
  • The interactive online course consists of voice-over and animation to keep you engaged throughout the learning
  • You can access it anywhere in the world and take your exam online at a time that suits you best
  • The Foundation e-learning will take around 10 hours to complete and includes a mock exam simulator with hundreds of past questions so you can really test yourself before going for the real exam
  • Our pass rates are well in excess of the national average (nearly 100%!), there is really no reason you should fail!

course demo

ONSITE TRAINING

If you are looking to train a team of people, you’ll find that our onsite training is a viable and cost effective option for you. We will ensure that from the initial consultation of your requirements to the end result of the course, you and your learners will have had the best possible learning experience and we strive for the highest pass rates for your team.

We also offer group online training. Maybe you would like everyone to study online in order to save time out of the office? We offer great prices for multiple learners; the best way to find out the pricing for that is to complete this short form and we’ll come right back to you.

VIRTUAL TRAINING

Our Virtual Course platform delivers accredited and certified training, led by leading subject matter experts, direct to your home, mobile, computer or office without the hassle of travelling or staying away. It is so easy to fit in an online class into your busy schedule; simply log in from home, the office, or even while you are travelling.

Students can ask questions using a headset, webcam or a chat window, and get their questions answered, just like in a traditional classroom. Questions can be lined up and answered at intervals, without interrupting the teacher’s flow of thought. There is no difference in the level of interaction – in fact distractions are significantly reduced because of this way of teaching. Our trainers have a minimum of 10 years training experience, plus have previously run and managed live projects, so have real-life experience they bring to the virtual session.

If you would like to find out more about this option please call our team or complete this short form and we’ll come right back to you.

GROUP TRAINING

Why consider onsite training with Training ByteSize?

  • Cost per person is significantly reduced
  • Pass rates are in excess of the national average
  • Dedicated account manager to see the project through with you
  • Our trainers have a wealth of experience across a variety of industries
  • All our training advisors are qualified in the subject they’re advising on

Call our our friendly team today and we would be delighted to help, you can speak to us on +61(07) 3014 0346 Alternatively, fill out the form below and we'll get back to you as soon as we can.

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