{"id":118854,"date":"2025-12-09T08:09:29","date_gmt":"2025-12-09T08:09:29","guid":{"rendered":"https:\/\/\/?page_id=118854"},"modified":"2026-05-06T07:37:15","modified_gmt":"2026-05-06T07:37:15","slug":"support","status":"publish","type":"page","link":"https:\/\/www.trainingbytesize.com\/au\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n    \n    <!-- Layout 5: Slim Hero -->\n        <section id=\"hero-block-block_4e6905663abd511e2f5904aeb64cd231\" class=\"block-hero hero-slim relative py-16 lg:py-24\" style=\"background-color: #FFFFFF;\" data-block-type=\"hero\">\n        <div class=\"container\">\n            <div class=\"row \">\n                <div class=\"col-lg-10 col-12\">\n                    <div class=\"hero-content text-left\" data-animate=\"content\">\n                                                    <h1 class=\"hero-title text-4xl lg:text-5xl mb-4 text-dark-500 font-heading font-bold\">\n                                We&#8217;re here to help                            <\/h1>\n                                                \n                                                \n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n<section id=\"technical\" class=\"block-faq-accordion py-16 lg:py-24 relative overflow-hidden border-t border-gray-200\" data-category-color=\"brand\" style=\"background-color: none;\">\n        \n    <div class=\"container relative z-10\">\n        <div class=\"row\">\n            <!-- Left: Content -->\n            <div class=\"col-lg-5 col-12 mb-8 lg:mb-0\">\n                                    <h2 class=\"font-heading text-h4 lg:text-h4-lg text-dark-900 mb-4\">\n                        Technical support                    <\/h2>\n                                \n                                    <div class=\"prose prose-lg text-dark-700 mb-6\">\n                        <p>If you encounter any issues with your online training, please check this section for an answer.<\/p>\n                    <\/div>\n                                \n                            <\/div>\n            \n            <!-- Right: FAQ Accordion -->\n            <div class=\"col-lg-7 col-12\">\n                <div class=\"faq-accordion\" data-accordion=\"single\">\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-0\"\n                        >\n                            <span class=\"flex-1\">Are there any technical requirements for the course?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-0\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>We offer easy-to-access flexible training. All our courses can be completed online on most PCs, laptops or smartphones with internet access.<\/p>\n<p>Our online course program is compatible with Google Chrome, Firefox, Brave, Microsoft Edge, Opera and Safari. We recommend updating your preferred internet browsers to the current version for better speed and access.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-1\"\n                        >\n                            <span class=\"flex-1\">Why didn&#039;t I receive the automated email with my log in details?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-1\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>Our automated emails may have been flagged as spam or junk. If you have checked these folders and still haven\u2019t received an email with your login details, please email\u00a0<a href=\"mailto:learning@trainingbytesize.com\">learning@trainingbytesize.com<\/a>, and we can help from there.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-2\"\n                        >\n                            <span class=\"flex-1\">How do I access the course?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-2\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>Once you\u2019ve chosen a course and signed up for it, we will send you an automatic email that explains how you can log in to the online portal.<\/p>\n<p>After logging in, select the \u2018training\u2019 tab, and you will be redirected to your course.<\/p>\n<p>Please note: Some courses require manual activation, but we will set this up within one working day.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-3\"\n                        >\n                            <span class=\"flex-1\">Why can&#039;t I log on to the learning portal?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-3\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>If you\u2019re having difficulties accessing the login page, we recommend taking the following steps:<\/p>\n<ul>\n<li>Ensure your entering your login details correctly, as the username and password are cases sensitive<\/li>\n<li>Check there are no additional spaces in the text boxes<\/li>\n<li>Use the following learning portable address\u00a0<a href=\"http:\/\/lms.trainingbytesize.com\/\" target=\"_blank\" rel=\"noopener\">http:\/\/lms.trainingbytesize.com<\/a><\/li>\n<\/ul>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-4\"\n                        >\n                            <span class=\"flex-1\">Why am I unable to launch the course?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-4\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>Once you\u2019ve logged in to our learning portal, a popup window appears. If your browser blocks popup windows, you may not be able to launch the course. If this occurs, please change your browser settings to allow popup windows.<\/p>\n<p>Additionally, firewalls and security settings may block access to the course. Please double-check the firewalls installed on your PC are not blocking your access.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-5\"\n                        >\n                            <span class=\"flex-1\">Why am I unable to launch the course on my work computer\/network?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-5\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>Your work may have strict security settings which could block our online learning portal. If this occurs we recommend contacting your IT administrator to ensure that the course isn\u2019t flagged as a security risk.<\/p>\n<p><strong>Guidelines for IT departments<\/strong><\/p>\n<ul>\n<li>trainingbytesize.com should ideally be made a trusted site by corporate IT departments and by end users and pop-up browser windows should be allowed.<\/li>\n<li>Video streaming may need to be permitted through the corporate IT firewall.<\/li>\n<li>Ensure JavaScript is enabled on the user\u2019s PC.<\/li>\n<li>Check the web proxy settings and \/ or their firewall rules.<\/li>\n<\/ul>\n<p><strong>PLEASE NOTE: If content filters are implemented on the network and proxy authentication errors are encountered, trainingbytesize.com should be whitelisted to rectify any connection\/video streaming issues.<\/strong><\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-6\"\n                        >\n                            <span class=\"flex-1\">Why does it say my course access has expired?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-6\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>By signing up for one of our professional development courses, you are effectively purchasing an education licence for a specific period of time. If your course access has expired and you require extra time, please get in touch with one of our training advisers at\u00a0<a href=\"mailto:learning@trainingbytesize.com\">learning@trainingbytesize.com<\/a>.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-7\"\n                        >\n                            <span class=\"flex-1\">Are there any additional resources to the training course?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-7\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>In your learning portal, you will find a \u2018Course Resources\u2019 tab with several learning resources available for download, including case studies, exam prep and user guides.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-8\"\n                        >\n                            <span class=\"flex-1\">Is it possible to print the course materials?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-8\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>Yes, absolutely, you can. In the learning portal, you will find a button to print the text transcript of the current page you\u2019re on.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"technical-faq-9\"\n                        >\n                            <span class=\"flex-1\">Is there any additional support available?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"technical-faq-9\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>We have an Australian-based team offering guidance and support to all students. Our tutors are also on hand via email to answer any questions you have about your course.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section id=\"sales\" class=\"block-faq-accordion py-16 lg:py-24 relative overflow-hidden border-t border-gray-200\" data-category-color=\"brand\" style=\"background-color: #FFFFFF;\">\n        \n    <div class=\"container relative z-10\">\n        <div class=\"row\">\n            <!-- Left: Content -->\n            <div class=\"col-lg-5 col-12 mb-8 lg:mb-0\">\n                                    <h2 class=\"font-heading text-h4 lg:text-h4-lg text-dark-900 mb-4\">\n                        Sales support                    <\/h2>\n                                \n                                    <div class=\"prose prose-lg text-dark-700 mb-6\">\n                        <p>Please check this section if you have any questions relating to the purchasing process.<\/p>\n                    <\/div>\n                                \n                            <\/div>\n            \n            <!-- Right: FAQ Accordion -->\n            <div class=\"col-lg-7 col-12\">\n                <div class=\"faq-accordion\" data-accordion=\"single\">\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-0\"\n                        >\n                            <span class=\"flex-1\">How do I know if my order has been received?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-0\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>Once you\u2019ve signed up for a course and received your order, an Order Acknowledgement screen will be generated, issuing you with an order reference number. Please print this out for future reference, but you will also receive an order confirmation email with your order details.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-1\"\n                        >\n                            <span class=\"flex-1\">Can I add to an existing order?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-1\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>You can sign up for as many courses as possible before confirming your payment details and finalising the order. Once your order has been paid and approved, you will no longer be able to add additional courses. However, you can easily place a new order to continue your education.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-2\"\n                        >\n                            <span class=\"flex-1\">Can I place an order from overseas?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-2\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>Our courses are open to everyone, including those outside Australia. If you live outside Australia, you can register and place an order by selecting your currency in the online shop.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-3\"\n                        >\n                            <span class=\"flex-1\">How can I pay for my purchases?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-3\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>You can pay securely online using most major credit and debit cards, or you can make a bank transfer. If you require an invoice, we can also raise one for your company upon receipt of a purchase order number.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-4\"\n                        >\n                            <span class=\"flex-1\">Are my details secure?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-4\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>We take personal data protection seriously and guarantee your details are secure.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-5\"\n                        >\n                            <span class=\"flex-1\">How can I get a GST receipt?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-5\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>If you require a GST receipt, we will email one to you for the products purchased within 3-5 business days.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-6\"\n                        >\n                            <span class=\"flex-1\">How can I view and update my account details?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-6\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>You can sign in to your account at any time via\u00a0<a href=\"https:\/\/lms.trainingbytesize.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/lms.trainingbytesize.com<\/a>, to view and update your personal details.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"faq-item border-b border-gray-200 py-5\" data-accordion-item>\n                        <button \n                            class=\"faq-question w-full text-left flex justify-between items-start gap-4 bg-transparent border-0 p-0 font-semibold text-lg text-dark-900 hover:text-brand-600 transition-colors duration-200\" \n                            type=\"button\" \n                            aria-expanded=\"false\"\n                            data-accordion-trigger=\"sales-faq-7\"\n                        >\n                            <span class=\"flex-1\">Do you offer split payments?<\/span>\n                            <i class=\"fa-solid fa-chevron-down text-brand-500 transition-transform duration-300 mt-1\" \n                               style=\"min-width: 16px;\"\n                               data-accordion-icon><\/i>\n                        <\/button>\n                        <div class=\"faq-answer mt-4 text-base prose text-dark-700 hidden\" \n                             data-accordion-content=\"sales-faq-7\"\n                             aria-hidden=\"true\"\n                             style=\"display: none;\">\n                            <div class=\"prose\">\n                                <p>We offer Pay in 3, where you split the payments over 3 months and can pay each instalment by card. Once you pay the first instalment, you will receive online access to the training course. Once all payments are received, you will be able to sit the exam.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section id=\"contact\" class=\"block-dynamic-content py-12 lg:py-20 relative overflow-hidden relative overflow-hidden\" style=\"background-color: #1B2633;\" data-block-type=\"dynamic-content\">\n    \n        \n    <div class=\"container relative z-10\">\n        \n                                \n            <div class=\"row g-4 items-start \" data-row=\"0\">\n                \n                                    \n                    <div class=\"col-12\" data-column=\"0\">\n                        <div class=\"column-inner\">\n                            \n                                                                                            \n                                                                    <!-- Heading -->\n                                                                        <div class=\"mb-6\" data-animate=\"heading\">\n                                                                                <h2 class=\"font-heading text-2xl lg:text-4xl text-white\">\n                                            I can&#8217;t find the answer I&#8217;m looking for                                        <\/h2>\n                                    <\/div>\n                                \n                                                                    \n                                                                                            \n                                                                    <!-- Content (WYSIWYG) -->\n                                                                        <div class=\"wysiwyg-content prose lg:prose-lg text-white text-opacity-90 \" data-animate=\"content\">\n                                        <p>If you haven\u2019t found the information you\u2019re looking for on this page it might be best if you get in touch with us.<\/p>\n<p>Call us on <a href=\"tel:+61(07) 3014 0346\">+61(07) 3014 0346<\/a><br \/>\nEmail us at\u00a0<a href=\"mailto:aus@trainingbytesize.com\">aus@trainingbytesize.com<\/a><\/p>\n                                    <\/div>\n                                \n                                                                \n                                                        \n                        <\/div>\n                    <\/div>\n                    \n                                \n            <\/div>\n            \n                \n    <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-118854","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/pages\/118854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/comments?post=118854"}],"version-history":[{"count":14,"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/pages\/118854\/revisions"}],"predecessor-version":[{"id":119956,"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/pages\/118854\/revisions\/119956"}],"wp:attachment":[{"href":"https:\/\/www.trainingbytesize.com\/au\/wp-json\/wp\/v2\/media?parent=118854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}