ITIL® 4 Foundation

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management.

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL® Foundation Course Syllabus

After completing the ITIL® foundation course and exam, you will have gained knowledge and understanding in the following areas:

Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices

Will ITIL® Foundation be right for you?

ITIL®4 Foundation is suitable for:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.

ITIL® Foundation Exam Format

Multiple choice
40 questions per paper
26 marks required to pass (out of 40 available) – 65%
60 minutes duration
Closed book

Why study this course with Training Bytesize?

We’ve been in the Project Management training space for over 20 years and we strive for the highest quality learning experience teamed with outstanding customer service.

You have choice when it comes to choosing who you study with and we would be honoured if you chose us. From the moment you pick up the phone or submit a web enquiry you will be in the trusted hands of one of our qualified training advisors who have done most of the courses themselves!

As a family business we care about your custom and we build our business on partnerships and shared outcomes – An enjoyable learning journey coupled with the desire for you to pass your exam first time.

We train across multiple industry sectors from Nuclear, Transport, Utilities, Education, Public Sector, Private Sector, Aerospace, Corporate, Construction, Finance and many others so we understand your language.


From £49

You can study this course and take the exam entirely online wherever in the world you are based.



Our Virtual Course platform now delivers accredited and certified training direct to your home, mobile, computer or office



If you have more than 5 people looking to attend the course then it may be more cost effective for us to come to you.


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