ITIL® Foundation

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management.

Used by many hundreds of organizations around the world, a whole ITIL® philosophy has grown up around the guidance contained within the ITIL® books and the supporting professional qualification scheme.ITIL® consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL® has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management

ITIL® Foundation Course Syllabus

After completing the ITIL® foundation course and exam, you will have gained knowledge and understanding in the following areas: Service management as a practice The ITIL® service lifecycle Generic concepts and definitions Key principles and models Selected processes Selected functions Selected roles Technology and architecture Competence and training

Will ITIL® Foundation be right for you?

ITIL® Foundation is suitable for anyone working in: IT service delivery Service management A service desk environment

ITIL® Foundation Exam Format

Multiple choice 40 questions per paper 26 marks required to pass (out of 40 available) – 65% 60 minutes duration Closed book

Why study this course with Training Bytesize?

We’ve been in the Project Management training space for over 20 years and we strive for the highest quality learning experience teamed with outstanding customer service. You have choice when it comes to choosing who you study with and we would be honoured if you chose us. From the moment you pick up the phone or submit a web enquiry you will be in the trusted hands of one of our qualified training advisors who have done most of the courses themselves! As a family business we care about your custom and we build our business on partnerships and shared outcomes – An enjoyable learning journey coupled with the desire for you to pass your exam first time. We train across multiple industry sectors from Nuclear, Transport, Utilities, Education, Public Sector, Private Sector, Aerospace, Corporate, Construction, Finance and many others so we understand your language.

Benefits For Your Organisation

Align IT services with business priorities to achieve strategic objectives.
Increase value from the service portfolio while reducing costs and risk.
Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
Improve user and customer satisfaction with IT as well as the end-user perception and brand image.

For You

Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
Increase business productivity, efficiency and effectiveness through more reliable IT services.
Define processes with clearly documented accountability for each activity to increase efficiency.
Enable a business to keep pace with change and drive business change to its advantage.
Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.

Classroom Training

Group Training

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