Description
ITIL Foundation follows the exploits of a fictional company on its ITIL journey, showing how concepts of ITIL can be practically applied to all types of organisations and service.
ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. The guidance is suitable for IT and business students taking their first steps in service management, all the way through to seasoned professionals who are familiar with earlier versions of ITIL and other sources of industry best practice.