{"id":118687,"date":"2025-12-08T11:17:50","date_gmt":"2025-12-08T11:17:50","guid":{"rendered":"https:\/\/\/?post_type=course_cat_page&#038;p=118687"},"modified":"2025-12-08T11:17:50","modified_gmt":"2025-12-08T11:17:50","slug":"it-service-management","status":"publish","type":"course_cat_page","link":"https:\/\/www.trainingbytesize.com\/nz\/training-courses\/it-service-management\/","title":{"rendered":"IT &amp; Service Management"},"content":{"rendered":"\n    \n    <!-- Layout 1: Background Image\/Video Hero -->\n    <section id=\"hero-block-block_9998b8c3d5f19c2417e5d28311b11785\" class=\"block-hero py-12 lg:py-20 relative min-h-[300px] lg:min-h-[500px] flex items-center overflow-hidden\" data-block-type=\"hero\">\n        \n        <!-- Background Media -->\n                    <!-- Background Image -->\n            <div class=\"absolute inset-0 w-full h-full\">\n                <img fetchpriority=\"high\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management.png\" class=\"w-full h-full object-cover\" alt=\"\" loading=\"eager\" srcset=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management.png 1536w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-300x200.png 300w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-1024x683.png 1024w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-768x512.png 768w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-600x400.png 600w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>            <\/div>\n                \n        <!-- Overlay -->\n        <div class=\"absolute inset-0 w-full h-full bg-dark-900\" style=\"opacity: 0;\"><\/div>\n        \n        <!-- Content -->\n        <div class=\"container relative z-10\">\n            <div class=\"row\">\n                <div class=\"col-lg-10 col-12\">\n                    <div class=\"hero-content\" data-animate=\"content\">\n                                                \n                                                    <h1 class=\"hero-title text-3xl lg:text-5xl mb-6 text-dark-500 font-heading font-bold\">\n                                IT &amp; Service Management courses                            <\/h1>\n                                                \n                                                    <div class=\"hero-description prose lg:prose-lg mb-8 text-dark-500\">\n                                <p>Training delivered via Classroom, In-house, Blended and Online<\/p>\n                            <\/div>\n                                                \n                                                    <div class=\"hero-buttons flex flex-wrap gap-4\">\n                                                                    <a href=\"#courses\" class=\"tbs-btn tbs-btn-default tbs-btn-color-aqua tbs-btn-md w-full lg:w-auto\"><span class=\"tbs-btn-label\" style=\"position: relative; z-index: 10;\">Find your course<\/span><\/a>                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n<section id=\"dynamic-content-block-block_348ca0aea917c8a98151ab04889a41fa\" class=\"block-dynamic-content py-16 lg:py-24 relative overflow-hidden relative overflow-hidden\" style=\"background-color: #FFFFFF;\" data-block-type=\"dynamic-content\">\n    \n        \n    <div class=\"container relative z-10\">\n        \n                                \n            <div class=\"row g-4 items-start \" data-row=\"0\">\n                \n                                    \n                    <div class=\"col-lg-6 col-12\" data-column=\"0\">\n                        <div class=\"column-inner\">\n                            \n                                                                                            \n                                                                    <!-- Heading -->\n                                                                        <div class=\"\" data-animate=\"heading\">\n                                                                                <h2 class=\"font-heading text-2xl lg:text-4xl text-dark-900\">\n                                            Drive service excellence and operational performance with Training ByteSize                                        <\/h2>\n                                    <\/div>\n                                \n                                                                    \n                                                        \n                        <\/div>\n                    <\/div>\n                    \n                                    \n                    <div class=\"col-lg-6 col-12\" data-column=\"1\">\n                        <div class=\"column-inner\">\n                            \n                                                                                            \n                                                                    <!-- Content (WYSIWYG) -->\n                                                                        <div class=\"wysiwyg-content prose lg:prose-lg text-gray-600 mb-6\" data-animate=\"content\">\n                                        <p>Whether you\u2019re developing your IT Service Management capability or strengthening your organisation\u2019s ability to deliver reliable, high-quality services, Training ByteSize provides the knowledge, frameworks and confidence you need to excel. Our accredited IT &amp; Service Management courses help professionals optimise processes, improve service delivery and enhance customer experience across the organisation.<\/p>\n                                    <\/div>\n                                \n                                                                \n                                                                                            \n                                                                    <!-- Icons with Content -->\n                                                                            <div class=\"icons-wrapper \" data-animate=\"icons\">\n                                            <div class=\"grid grid-cols-1 sm:grid-cols-2 gap-4\">\n                                                                                                    <div class=\"icon-item flex flex-col items-start gap-4\" data-animate=\"icon-item\" data-index=\"0\">\n                                                                                                                    <div class=\"icon-image flex-shrink-0\">\n                                                                <img decoding=\"async\" src=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/accredited.svg\" \n                                                                     alt=\"\"\n                                                                     class=\"w-12 h-12 lg:w-16 lg:h-16 object-contain\" loading=\"lazy\">\n                                                            <\/div>\n                                                                                                                <div class=\"icon-content flex-grow\">\n                                                                                                                        <h4 class=\"font-heading text-xl lg:text-2xl font-semibold text-dark-900 mb-2\">\n                                                                Accredited expertise                                                            <\/h4>\n                                                                                                                            <div class=\"text-gray-600 prose\">\n                                                                    <p>Learn from certified ITSM specialists who bring practical industry experience, real-world examples and best-practice service frameworks into every course.<\/p>\n                                                                <\/div>\n                                                                                                                    <\/div>\n                                                    <\/div>\n                                                                                                    <div class=\"icon-item flex flex-col items-start gap-4\" data-animate=\"icon-item\" data-index=\"1\">\n                                                                                                                    <div class=\"icon-image flex-shrink-0\">\n                                                                <img decoding=\"async\" src=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/fi_2972272.svg\" \n                                                                     alt=\"\"\n                                                                     class=\"w-12 h-12 lg:w-16 lg:h-16 object-contain\" loading=\"lazy\">\n                                                            <\/div>\n                                                                                                                <div class=\"icon-content flex-grow\">\n                                                                                                                        <h4 class=\"font-heading text-xl lg:text-2xl font-semibold text-dark-900 mb-2\">\n                                                                Flexible learning options                                                            <\/h4>\n                                                                                                                            <div class=\"text-gray-600 prose\">\n                                                                    <p>Study online, virtually or on-site \u2014 giving you the freedom to advance your IT &amp; Service Management skills in a way that fits your schedule and career goals.<\/p>\n                                                                <\/div>\n                                                                                                                    <\/div>\n                                                    <\/div>\n                                                                                            <\/div>\n                                        <\/div>\n                                                                    \n                                                                \n                                                        \n                        <\/div>\n                    <\/div>\n                    \n                                \n            <\/div>\n            \n                \n    <\/div>\n<\/section>\n\n\n\n\n\n<section id=\"child-categories-grid-block-block_f6e3dc72777d924d97f45c1ffb9f5771\" class=\"block-child-categories-grid bg-white py-16 lg:py-24 relative overflow-hidden\">\n    \n            <!-- Gradient Circle Background -->\n        <div class=\"absolute w-full h-[100px] -top-[50px] filter blur-3xl\" style=\"background: radial-gradient(circle, #23E8BF66 0%, #23E8BF00 70%);\"><\/div>\n\n        \n    <div class=\"container relative z-10\">\n                <div class=\"row\">\n            <div class=\"col-lg-12 col-12 mb-12\">\n                                    <h2 class=\"font-heading text-dark-900 mb-3\">Explore our IT &amp; Service Management courses<\/h2>\n                                                    <div class=\"intro-text text-dark-700\">\n                        <p>Professional training designed for individuals and teams who want to deliver consistent, efficient and customer-focused IT services.<\/p>\n                    <\/div>\n                            <\/div>\n        <\/div>\n                \n        <div class=\"row\" data-card-theme=\"light-bg\">\n                        <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/gdpr-courses\/\" class=\"category-card card h-100 border-0 text-decoration-none transition-all bg-white shadow-sm hover:shadow-lg\">\n                    <div class=\"card-body rounded-lg bg-aqua-100\">\n                        <h3 class=\"font-sans text-aqua-600 text-h6 lg:text-h6-lg flex items-center mb-4\">\n                        <i class=\"fa-kit fa-tbs text-4xl mr-2\"><\/i>    \n                        GDPR<\/h3>\n                                                    <div class=\"text-base text-dark-600 mb-0\"><p>Providing effective insight and best practice processes to ensure compliance with the General Data Protection Regulations (GDPR).<\/p>\n<p>Prices from \u00a3199 +VAT<\/p>\n<\/div>\n                                                <div class=\"mt-3\">\n                            <span class=\"text-aqua-600 text-sm font-semibold\">\n                                Explore Courses <i class=\"fa-solid fa-arrow-right ms-1\"><\/i>\n                            <\/span>\n                        <\/div>\n                    <\/div>\n                <\/a>\n            <\/div>\n                        <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/pmo-training-courses\/\" class=\"category-card card h-100 border-0 text-decoration-none transition-all bg-white shadow-sm hover:shadow-lg\">\n                    <div class=\"card-body rounded-lg bg-aqua-100\">\n                        <h3 class=\"font-sans text-aqua-600 text-h6 lg:text-h6-lg flex items-center mb-4\">\n                        <i class=\"fa-kit fa-tbs text-4xl mr-2\"><\/i>    \n                        House of PMO<\/h3>\n                                                    <div class=\"text-base text-dark-600 mb-0\"><p>An introduction to Project, Programme, and Portfolio Management (P3M) in the context of a Project Management Office (PMO).<\/p>\n<p>POA<\/p>\n<\/div>\n                                                <div class=\"mt-3\">\n                            <span class=\"text-aqua-600 text-sm font-semibold\">\n                                Explore Courses <i class=\"fa-solid fa-arrow-right ms-1\"><\/i>\n                            <\/span>\n                        <\/div>\n                    <\/div>\n                <\/a>\n            <\/div>\n                        <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/itil-4-courses\/\" class=\"category-card card h-100 border-0 text-decoration-none transition-all bg-white shadow-sm hover:shadow-lg\">\n                    <div class=\"card-body rounded-lg bg-aqua-100\">\n                        <h3 class=\"font-sans text-aqua-600 text-h6 lg:text-h6-lg flex items-center mb-4\">\n                        <i class=\"fa-kit fa-tbs text-4xl mr-2\"><\/i>    \n                        ITIL\u00ae<\/h3>\n                                                    <div class=\"text-base text-dark-600 mb-0\"><p>Providing consistent and comprehensive documentation on best practice for IT service management, used by organisations worldwide.<\/p>\n<p>Prices from \u00a3425 +VAT<\/p>\n<\/div>\n                                                <div class=\"mt-3\">\n                            <span class=\"text-aqua-600 text-sm font-semibold\">\n                                Explore Courses <i class=\"fa-solid fa-arrow-right ms-1\"><\/i>\n                            <\/span>\n                        <\/div>\n                    <\/div>\n                <\/a>\n            <\/div>\n                        <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/service-desk-analyst-courses\/\" class=\"category-card card h-100 border-0 text-decoration-none transition-all bg-white shadow-sm hover:shadow-lg\">\n                    <div class=\"card-body rounded-lg bg-aqua-100\">\n                        <h3 class=\"font-sans text-aqua-600 text-h6 lg:text-h6-lg flex items-center mb-4\">\n                        <i class=\"fa-kit fa-tbs text-4xl mr-2\"><\/i>    \n                        Service Desk<\/h3>\n                                                    <div class=\"text-base text-dark-600 mb-0\"><p>For IT service and support analysts, this course provides a recognised professional qualification that develops practical skills and demonstrates knowledge.<\/p>\n<p>Prices from \u00a3395 +VAT<\/p>\n<\/div>\n                                                <div class=\"mt-3\">\n                            <span class=\"text-aqua-600 text-sm font-semibold\">\n                                Explore Courses <i class=\"fa-solid fa-arrow-right ms-1\"><\/i>\n                            <\/span>\n                        <\/div>\n                    <\/div>\n                <\/a>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section id=\"courses\" class=\"block-category-products-grid bg-white py-12 lg:py-16 relative overflow-hidden\">\n    \n        \n    <div class=\"container relative z-10\">\n                <div class=\"row\">\n            <div class=\"col-lg-12 col-12 mb-5\">\n                                    <h2 class=\"font-heading text-dark-900 mb-3\">All IT &amp; Service Management courses<\/h2>\n                                            <\/div>\n        <\/div>\n                \n        <div class=\"row tbs-products-grid-container\" \n             data-card-theme=\"light-bg\"\n             data-post-id=\"118687\"\n             data-block-instance-id=\"prodblock_1790818397_BG5VT6cSa\"\n             data-taxonomy=\"course_category\"\n             data-term-id=\"70\"\n             data-orderby=\"date\"\n             data-order=\"DESC\"\n             data-per-page=\"12\"\n             data-product-filter=\"course\"\n             data-col-class=\"col-lg-4\"\n             data-current-page=\"1\">\n                            <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                    \n<div class=\"product-card-item overflow-visible product type-product post-119696 status-publish first instock product_cat-training-courses product_cat-itil-4-courses has-post-thumbnail shipping-taxable purchasable product-type-variable product-category-aqua\">\n    <article class=\"product-card card h-100 border border-dark-100 bg-white shadow-sm hover:shadow-md transition-shadow overflow-visible\">\n        \n        <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-5-foundation-course\/\" class=\"woocommerce-LoopProduct-link block no-underline\">\n            <div class=\"product-image-wrapper relative overflow-hidden bg-white \">\n                <img decoding=\"async\" width=\"300\" height=\"182\" src=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2026\/05\/IT-ITIL-5-Live-300x182.jpg\" class=\"w-full lg:h-auto h-[200px] object-cover object-center\" alt=\"itil 5 new zealand\" srcset=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2026\/05\/IT-ITIL-5-Live-300x182.jpg 300w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2026\/05\/IT-ITIL-5-Live.jpg 608w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/ loading=\"lazy\">                \n                                \n                                <!-- Duration & Level Badges -->\n                <div class=\"product-badges absolute bottom-3 right-3 flex gap-2\">\n                                            <span class=\"badge bg-dark-800 bg-opacity-90 text-white px-2 py-1 rounded text-xs flex items-center gap-1\">\n                            <i class=\"fa-regular fa-clock\"><\/i>\n                            <span>1 Days<\/span>\n                        <\/span>\n                                                                <span class=\"badge bg-dark-800 bg-opacity-90 text-white px-2 py-1 rounded text-xs flex items-center gap-1\">\n                            <i class=\"fa-regular fa-chart-line\"><\/i>\n                            <span>Introductory<\/span>\n                        <\/span>\n                                    <\/div>\n                            <\/div>\n        <\/a>\n\n        <div class=\"card-body p-4 overflow-visible\">\n            <!-- Category Badge -->\n            <div class=\"product-category-badge mb-2\">\n                <span class=\"badge bg-aqua-500 text-white\">ITIL\u00ae<\/span>            <\/div>\n\n            <!-- Product Title -->\n            <h3 class=\"woocommerce-loop-product__title text-xl font-sans text-dark-900 mb-2\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-5-foundation-course\/\" class=\"text-dark-900 hover:text-aqua-600 no-underline transition-colors\">\n                    ITIL\u00ae 5 Foundation Course                <\/a>\n            <\/h3>\n            \n                        <!-- Learning Platforms with Dates -->\n            <div class=\"product-platforms flex flex-wrap items-start gap-3 mb-3 overflow-visible\">\n                                                            <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-5-foundation-course\/?platform=online\" class=\"platform-with-date inline-flex flex-col items-center overflow-hidden rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 w-full text-center flex items-center justify-center gap-1\">\n                                    Online                                                                            <i class=\"fa-solid fa-circle-info text-[8px] opacity-60 platform-info-icon\"><\/i>\n                                                                    <\/span>\n                                <span class=\"platform-date bg-white text-dark-600 text-[10px] font-normal px-2 py-0.5 w-full text-center\">\n                                    Anytime                                <\/span>\n                            <\/a>\n                                                            <div class=\"platform-tooltip absolute bottom-full left-1\/2 -translate-x-1\/2 mb-2 px-3 py-1.5 bg-dark-900 text-white text-xs rounded shadow-lg opacity-0 invisible pointer-events-none transition-all duration-200 z-[9999]\">\n                                    Online course available to start anytime after purchase                                    <div class=\"tooltip-arrow absolute top-full left-1\/2 -translate-x-1\/2 -mt-px border-4 border-transparent border-t-dark-900\"><\/div>\n                                <\/div>\n                                                    <\/div>\n                                                                                <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-5-foundation-course\/?platform=virtual\" class=\"platform-with-date inline-flex flex-col items-center overflow-hidden rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 w-full text-center flex items-center justify-center gap-1\">\n                                    Virtual                                                                            <i class=\"fa-solid fa-circle-info text-[8px] opacity-60 platform-info-icon\"><\/i>\n                                                                    <\/span>\n                                <span class=\"platform-date bg-white text-dark-600 text-[10px] font-normal px-2 py-0.5 w-full text-center\">\n                                    14 Oct 2026                                <\/span>\n                            <\/a>\n                                                            <div class=\"platform-tooltip absolute bottom-full left-1\/2 -translate-x-1\/2 mb-2 px-3 py-1.5 bg-dark-900 text-white text-xs rounded shadow-lg opacity-0 invisible pointer-events-none transition-all duration-200 z-[9999]\">\n                                    Next virtual classroom course date: 14th October 2026                                    <div class=\"tooltip-arrow absolute top-full left-1\/2 -translate-x-1\/2 -mt-px border-4 border-transparent border-t-dark-900\"><\/div>\n                                <\/div>\n                                                    <\/div>\n                                                                                <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-5-foundation-course\/?platform=classroom\" class=\"platform-badge inline-flex rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 text-center flex items-center justify-center gap-1\">\n                                    Classroom                                                                    <\/span>\n                            <\/a>\n                                                    <\/div>\n                                                <\/div>\n            \n            <!-- Product Price -->\n            <div class=\"product-price-wrapper flex justify-end\">\n                <div class=\"product-price mt-auto\">\n                                                <span class=\"price-label text-sm text-dark-600\">From <\/span>\n                            <span class=\"price text-aqua-600 font-bold text-lg\">\n                                <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\" translate=\"no\">&#36;<\/span>1,390.00<\/bdi><\/span>                            <\/span>\n                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/article>\n<\/div>\n\n                <\/div>\n                            <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                    \n<div class=\"product-card-item overflow-visible product type-product post-118733 status-publish instock product_cat-training-courses product_cat-gdpr has-post-thumbnail shipping-taxable purchasable product-type-variable product-category-aqua\">\n    <article class=\"product-card card h-100 border border-dark-100 bg-white shadow-sm hover:shadow-md transition-shadow overflow-visible\">\n        \n        <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/gdpr-awareness-course\/\" class=\"woocommerce-LoopProduct-link block no-underline\">\n            <div class=\"product-image-wrapper relative overflow-hidden bg-white \">\n                <img decoding=\"async\" width=\"300\" height=\"182\" src=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-GDPR-300x182.jpg\" class=\"w-full lg:h-auto h-[200px] object-cover object-center\" alt=\"GDPR Awareness Course\" srcset=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-GDPR-300x182.jpg 300w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-GDPR-768x465.jpg 768w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-GDPR-600x363.jpg 600w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-GDPR.jpg 912w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/ loading=\"lazy\">                \n                                \n                                <!-- Duration & Level Badges -->\n                <div class=\"product-badges absolute bottom-3 right-3 flex gap-2\">\n                                                                <span class=\"badge bg-dark-800 bg-opacity-90 text-white px-2 py-1 rounded text-xs flex items-center gap-1\">\n                            <i class=\"fa-regular fa-chart-line\"><\/i>\n                            <span>Introductory<\/span>\n                        <\/span>\n                                    <\/div>\n                            <\/div>\n        <\/a>\n\n        <div class=\"card-body p-4 overflow-visible\">\n            <!-- Category Badge -->\n            <div class=\"product-category-badge mb-2\">\n                <span class=\"badge bg-aqua-500 text-white\">GDPR<\/span>            <\/div>\n\n            <!-- Product Title -->\n            <h3 class=\"woocommerce-loop-product__title text-xl font-sans text-dark-900 mb-2\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/gdpr-awareness-course\/\" class=\"text-dark-900 hover:text-aqua-600 no-underline transition-colors\">\n                    GDPR Awareness Course                <\/a>\n            <\/h3>\n            \n                        <!-- Learning Platforms with Dates -->\n            <div class=\"product-platforms flex flex-wrap items-start gap-3 mb-3 overflow-visible\">\n                                                            <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/gdpr-awareness-course\/?platform=online\" class=\"platform-with-date inline-flex flex-col items-center overflow-hidden rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 w-full text-center flex items-center justify-center gap-1\">\n                                    Online                                                                            <i class=\"fa-solid fa-circle-info text-[8px] opacity-60 platform-info-icon\"><\/i>\n                                                                    <\/span>\n                                <span class=\"platform-date bg-white text-dark-600 text-[10px] font-normal px-2 py-0.5 w-full text-center\">\n                                    Anytime                                <\/span>\n                            <\/a>\n                                                            <div class=\"platform-tooltip absolute bottom-full left-1\/2 -translate-x-1\/2 mb-2 px-3 py-1.5 bg-dark-900 text-white text-xs rounded shadow-lg opacity-0 invisible pointer-events-none transition-all duration-200 z-[9999]\">\n                                    Online course available to start anytime after purchase                                    <div class=\"tooltip-arrow absolute top-full left-1\/2 -translate-x-1\/2 -mt-px border-4 border-transparent border-t-dark-900\"><\/div>\n                                <\/div>\n                                                    <\/div>\n                                                                                <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/gdpr-awareness-course\/?platform=virtual\" class=\"platform-badge inline-flex rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 text-center flex items-center justify-center gap-1\">\n                                    Virtual                                                                    <\/span>\n                            <\/a>\n                                                    <\/div>\n                                                <\/div>\n            \n            <!-- Product Price -->\n            <div class=\"product-price-wrapper flex justify-end\">\n                <div class=\"product-price mt-auto\">\n                                                <span class=\"price-label text-sm text-dark-600\">From <\/span>\n                            <span class=\"price text-aqua-600 font-bold text-lg\">\n                                <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\" translate=\"no\">&#36;<\/span>440.00<\/bdi><\/span>                            <\/span>\n                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/article>\n<\/div>\n\n                <\/div>\n                            <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                    \n<div class=\"product-card-item overflow-visible product type-product post-118715 status-publish last instock product_cat-training-courses product_cat-service-desk-analyst-courses has-post-thumbnail shipping-taxable purchasable product-type-variable product-category-aqua\">\n    <article class=\"product-card card h-100 border border-dark-100 bg-white shadow-sm hover:shadow-md transition-shadow overflow-visible\">\n        \n        <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/sdi-service-desk-analyst-sda-course\/\" class=\"woocommerce-LoopProduct-link block no-underline\">\n            <div class=\"product-image-wrapper relative overflow-hidden bg-white \">\n                <img decoding=\"async\" width=\"300\" height=\"182\" src=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-SDA-300x182.jpg\" class=\"w-full lg:h-auto h-[200px] object-cover object-center\" alt=\"SDI Service Desk Analyst (SDA) Course\" srcset=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-SDA-300x182.jpg 300w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-SDA-768x465.jpg 768w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-SDA-600x363.jpg 600w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-SDA.jpg 912w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/ loading=\"lazy\">                \n                                \n                                <!-- Duration & Level Badges -->\n                <div class=\"product-badges absolute bottom-3 right-3 flex gap-2\">\n                                            <span class=\"badge bg-dark-800 bg-opacity-90 text-white px-2 py-1 rounded text-xs flex items-center gap-1\">\n                            <i class=\"fa-regular fa-clock\"><\/i>\n                            <span>3 Days<\/span>\n                        <\/span>\n                                                                <span class=\"badge bg-dark-800 bg-opacity-90 text-white px-2 py-1 rounded text-xs flex items-center gap-1\">\n                            <i class=\"fa-regular fa-chart-line\"><\/i>\n                            <span>Introductory<\/span>\n                        <\/span>\n                                    <\/div>\n                            <\/div>\n        <\/a>\n\n        <div class=\"card-body p-4 overflow-visible\">\n            <!-- Category Badge -->\n            <div class=\"product-category-badge mb-2\">\n                <span class=\"badge bg-aqua-500 text-white\">Service Desk<\/span>            <\/div>\n\n            <!-- Product Title -->\n            <h3 class=\"woocommerce-loop-product__title text-xl font-sans text-dark-900 mb-2\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/sdi-service-desk-analyst-sda-course\/\" class=\"text-dark-900 hover:text-aqua-600 no-underline transition-colors\">\n                    SDI Service Desk Analyst (SDA) Course                <\/a>\n            <\/h3>\n            \n                        <!-- Learning Platforms with Dates -->\n            <div class=\"product-platforms flex flex-wrap items-start gap-3 mb-3 overflow-visible\">\n                                                            <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/sdi-service-desk-analyst-sda-course\/?platform=online\" class=\"platform-with-date inline-flex flex-col items-center overflow-hidden rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 w-full text-center flex items-center justify-center gap-1\">\n                                    Online                                                                            <i class=\"fa-solid fa-circle-info text-[8px] opacity-60 platform-info-icon\"><\/i>\n                                                                    <\/span>\n                                <span class=\"platform-date bg-white text-dark-600 text-[10px] font-normal px-2 py-0.5 w-full text-center\">\n                                    Anytime                                <\/span>\n                            <\/a>\n                                                            <div class=\"platform-tooltip absolute bottom-full left-1\/2 -translate-x-1\/2 mb-2 px-3 py-1.5 bg-dark-900 text-white text-xs rounded shadow-lg opacity-0 invisible pointer-events-none transition-all duration-200 z-[9999]\">\n                                    Online course available to start anytime after purchase                                    <div class=\"tooltip-arrow absolute top-full left-1\/2 -translate-x-1\/2 -mt-px border-4 border-transparent border-t-dark-900\"><\/div>\n                                <\/div>\n                                                    <\/div>\n                                                <\/div>\n            \n            <!-- Product Price -->\n            <div class=\"product-price-wrapper flex justify-end\">\n                <div class=\"product-price mt-auto\">\n                                                <span class=\"price-label text-sm text-dark-600\">From <\/span>\n                            <span class=\"price text-aqua-600 font-bold text-lg\">\n                                <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\" translate=\"no\">&#36;<\/span>930.00<\/bdi><\/span>                            <\/span>\n                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/article>\n<\/div>\n\n                <\/div>\n                            <div class=\"col-lg-4 col-md-6 col-12 mb-4\">\n                    \n<div class=\"product-card-item overflow-visible product type-product post-118699 status-publish first instock product_cat-training-courses product_cat-itil-4-courses has-post-thumbnail shipping-taxable purchasable product-type-variable product-category-aqua\">\n    <article class=\"product-card card h-100 border border-dark-100 bg-white shadow-sm hover:shadow-md transition-shadow overflow-visible\">\n        \n        <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-4-foundation-course\/\" class=\"woocommerce-LoopProduct-link block no-underline\">\n            <div class=\"product-image-wrapper relative overflow-hidden bg-white \">\n                <img decoding=\"async\" width=\"300\" height=\"182\" src=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-ITIL-4-300x182.jpg\" class=\"w-full lg:h-auto h-[200px] object-cover object-center\" alt=\"ITIL\u00ae 4 Foundation Course\" srcset=\"https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-ITIL-4-300x182.jpg 300w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-ITIL-4-768x465.jpg 768w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-ITIL-4-600x363.jpg 600w, https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/12\/IT-ITIL-4.jpg 912w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/ loading=\"lazy\">                \n                                \n                                <!-- Duration & Level Badges -->\n                <div class=\"product-badges absolute bottom-3 right-3 flex gap-2\">\n                                            <span class=\"badge bg-dark-800 bg-opacity-90 text-white px-2 py-1 rounded text-xs flex items-center gap-1\">\n                            <i class=\"fa-regular fa-clock\"><\/i>\n                            <span>3 Days<\/span>\n                        <\/span>\n                                                                <span class=\"badge bg-dark-800 bg-opacity-90 text-white px-2 py-1 rounded text-xs flex items-center gap-1\">\n                            <i class=\"fa-regular fa-chart-line\"><\/i>\n                            <span>Introductory<\/span>\n                        <\/span>\n                                    <\/div>\n                            <\/div>\n        <\/a>\n\n        <div class=\"card-body p-4 overflow-visible\">\n            <!-- Category Badge -->\n            <div class=\"product-category-badge mb-2\">\n                <span class=\"badge bg-aqua-500 text-white\">ITIL\u00ae<\/span>            <\/div>\n\n            <!-- Product Title -->\n            <h3 class=\"woocommerce-loop-product__title text-xl font-sans text-dark-900 mb-2\">\n                <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-4-foundation-course\/\" class=\"text-dark-900 hover:text-aqua-600 no-underline transition-colors\">\n                    ITIL\u00ae 4 Foundation Course                <\/a>\n            <\/h3>\n            \n                        <!-- Learning Platforms with Dates -->\n            <div class=\"product-platforms flex flex-wrap items-start gap-3 mb-3 overflow-visible\">\n                                                            <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-4-foundation-course\/?platform=online\" class=\"platform-with-date inline-flex flex-col items-center overflow-hidden rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 w-full text-center flex items-center justify-center gap-1\">\n                                    Online                                                                            <i class=\"fa-solid fa-circle-info text-[8px] opacity-60 platform-info-icon\"><\/i>\n                                                                    <\/span>\n                                <span class=\"platform-date bg-white text-dark-600 text-[10px] font-normal px-2 py-0.5 w-full text-center\">\n                                    Anytime                                <\/span>\n                            <\/a>\n                                                            <div class=\"platform-tooltip absolute bottom-full left-1\/2 -translate-x-1\/2 mb-2 px-3 py-1.5 bg-dark-900 text-white text-xs rounded shadow-lg opacity-0 invisible pointer-events-none transition-all duration-200 z-[9999]\">\n                                    Online course available to start anytime after purchase                                    <div class=\"tooltip-arrow absolute top-full left-1\/2 -translate-x-1\/2 -mt-px border-4 border-transparent border-t-dark-900\"><\/div>\n                                <\/div>\n                                                    <\/div>\n                                                                                <div class=\"platform-wrapper relative inline-block\">\n                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/product\/itil-4-foundation-course\/?platform=virtual\" class=\"platform-badge inline-flex rounded shadow-sm no-underline transition-transform hover:scale-105\">\n                                <span class=\"platform-name bg-aqua-200 text-aqua-900 font-semibold text-[10px] uppercase tracking-wide px-2 py-0.5 text-center flex items-center justify-center gap-1\">\n                                    Virtual                                                                    <\/span>\n                            <\/a>\n                                                    <\/div>\n                                                <\/div>\n            \n            <!-- Product Price -->\n            <div class=\"product-price-wrapper flex justify-end\">\n                <div class=\"product-price mt-auto\">\n                                                <span class=\"price-label text-sm text-dark-600\">From <\/span>\n                            <span class=\"price text-aqua-600 font-bold text-lg\">\n                                <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\" translate=\"no\">&#36;<\/span>1,390.00<\/bdi><\/span>                            <\/span>\n                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/article>\n<\/div>\n\n                <\/div>\n                    <\/div>\n        \n                \n            <\/div>\n<\/section>\n\n\n\n<!-- DEBUG Global CTA: Page Type=REGULAR PAGE (Custom priority), Color=aqua, Category Key=it_service, Custom URL=https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-dark.png, Category BG=https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-dark.png, Final BG=https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-dark.png -->\n<section \n    id=\"global-cta-block-block_783315efd11889395dcd5c9e8b87bd29\" \n    class=\"block-global-cta py-16 lg:py-24 relative overflow-hidden  flex items-center\"\n    data-block-type=\"global-cta\"\n>\n    \n    <!-- Background image -->\n            <div class=\"absolute inset-0 bg-cover bg-center z-0\" style=\"background-image: url(https:\/\/www.trainingbytesize.com\/nz\/wp-content\/uploads\/sites\/4\/2025\/11\/it-service-management-dark.png);\"><\/div>\n        \n    <!-- Content -->\n    <div class=\"container relative z-10\">\n                    <!-- Horizontal Layout (Top or Center) -->\n            <div class=\"row justify-between items-center\">\n                <div class=\"col-lg-6 col-12 mb-6 lg:mb-0\">\n                    \n                                            <h2 class=\"global-cta__heading font-heading text-h3 lg:text-h3-lg mb-4 text-white drop-shadow-md\">\n                            Ready to advance your ITSM skills?                        <\/h2>\n                                        \n                                            <div class=\"global-cta__content prose prose-lg text-white opacity-90 drop-shadow-md\">\n                            <p>Build the expertise to streamline services, boost reliability and deliver real business value.<\/p>\n                        <\/div>\n                                    \n                <\/div>\n                <div class=\"col-lg-4 col-12\">\n                                            <div class=\"global-cta__buttons flex gap-3 lg:justify-end flex-wrap\">\n                                                            <a href=\"#courses\" class=\"tbs-btn tbs-btn-white tbs-btn-md\" data-hover-color=\"grey\"><span class=\"tbs-btn-label\" style=\"position: relative; z-index: 10;\">View courses<\/span><\/a>                                                            <a href=\"https:\/\/www.trainingbytesize.com\/nz\/contact-us\/\" class=\"tbs-btn tbs-btn-outlined tbs-btn-color-light tbs-btn-md\"><span class=\"tbs-btn-label\" style=\"position: relative; z-index: 10;\">Contact us<\/span><\/a>                                          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class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"class_list":["post-118687","course_cat_page","type-course_cat_page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.trainingbytesize.com\/nz\/wp-json\/wp\/v2\/course_cat_page\/118687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trainingbytesize.com\/nz\/wp-json\/wp\/v2\/course_cat_page"}],"about":[{"href":"https:\/\/www.trainingbytesize.com\/nz\/wp-json\/wp\/v2\/types\/course_cat_page"}],"version-history":[{"count":1,"href":"https:\/\/www.trainingbytesize.com\/nz\/wp-json\/wp\/v2\/course_cat_page\/118687\/revisions"}],"predecessor-version":[{"id":118688,"href":"https:\/\/www.trainingbytesize.com\/nz\/wp-json\/wp\/v2\/course_cat_page\/118687\/revisions\/118688"}],"wp:attachment":[{"href":"https:\/\/www.trainingbytesize.com\/nz\/wp-json\/wp\/v2\/media?parent=118687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}