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Our 2 day SDI Senior Analyst to Team Leader course is designed to prepare the more experienced senior service desk analyst and budding team leader to play a strategic role within the service desk, as well as teach and inspire them progress to leading a service desk analyst team.
This SDI Senior Analyst to Team Leader training course supports the senior analyst’s career progression by developing their knowledge of industry best practice. It also provides a bridge between the Service Desk Analyst and the Service Desk Manager qualifications, making it a perfect foundation on which to develop and progress to the roles of team leader and service desk manager.More information >
This practical two-day virtual workshop/course consists of twelve core skills-based modules:
Experienced service desk analysts, ideally for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.
There is no examination for this course, and therefore there is no formal qualification.
As experts in delivering project management training through a range of study styles, your success is key to our success. We understand how people learn, we know how to train people to pass exams, we employ the best trainers and specialise in small class sizes to help you get the best from your investment. So, if you’re looking to enhance your project management skills and ensure you pass first time, Training ByteSize is a name you can trust.
As a family run business, project and programme management training is in our blood, and so is innovation. Our founders have been part of the industry since the 1990’s, specifically founding Key Skills and developing the world’s first accredited e-learning course for PRINCE2.
Today we are proud to continue with world firsts; with second generation Victoria at the helm, she had led Training ByteSize to ensure were the first company to develop and deliver e-learning options for accredited courses including Business Analysis Foundation, ITIL4, and AgilePM. When we say we’re experts in project management training, we really do mean it.
Our top 10 tips to study online Today we’re sharing our top 10 tips to study online. We caught up with our Chairman, Martyn Kinch, who has over 30 years’ experience in the industry and back in the 1990’s led the development of the world’s first accredited e-learning course for PRINCE2, so we consider him an […]View
Our Virtual Course platform delivers accredited and certified training, led by leading subject matter experts, direct to your home, mobile, computer or office without the hassle of travelling or staying away. It is so easy to fit in an online class into your busy schedule; simply log in from home, the office, or even while you are travelling.
Students can ask questions using a headset, webcam or a chat window, and get their questions answered, just like in a traditional classroom. Questions can be lined up and answered at intervals, without interrupting the teacher’s flow of thought. There is no difference in the level of interaction – in fact distractions are significantly reduced because of this way of teaching. Our trainers have a minimum of 10 years training experience, plus have previously run and managed live projects, so have real-life experience they bring to the virtual session.
If you would like to find out more about this option for the Senior Analyst to Team Leader course, please call our team on 01270 626330 or complete this short form and we’ll come right back to you.
Why consider onsite training with Training ByteSize?
Call our our friendly team today and we would be delighted to help, you can speak to us on +44 (0)1270 626330 Alternatively, fill out the form below and we'll get back to you as soon as we can.
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