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SDI Senior Analyst to Team Leader Training Course

SDI Senior Analyst to Team Leader

Our 2 day SDI Senior Analyst to Team Leader course is designed to prepare the more experienced senior service desk analyst and budding team leader to play a strategic role within the service desk, as well as teach and inspire them progress to leading a service desk analyst team.

This SDI Senior Analyst to Team Leader training course supports the senior analyst’s career progression by developing their knowledge of industry best practice. It also provides a bridge between the Service Desk Analyst and the Service Desk Manager qualifications, making it a perfect foundation on which to develop and progress to the roles of team leader and service desk manager.

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Virtual

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Course Details

Level Introductory
Pre-requisites None
Accreditation N/A
Exam format N/A
Exam duration N/A
Exam pass mark N/A
Our pass rate N/A

Group Training

You could save up to 30% on individual prices. Get in touch today and see how we can help your team with their project management training.

  • Course outline
  • Audience
  • Exam
  • Why Training ByteSize
  • Resources

What does the SDI Senior Analyst to Team Leader course cover?

  • Preparation to play a more strategic role within the service desk including developing presentation skills, compiling reports, preparing reviews, evaluating performance and service desk metrics
  • Effective communication, problem-solving and project management skills
  • Understanding business needs, and how the IT support function can better meet these needs, whilst ensuring that appropriate business ethics are adhered to
  • Guidance on how to manage and motivate staff and give direction to the team

This practical two-day virtual workshop/course consists of twelve core skills-based modules:

  • Customer Relationship Management and IT Support– The strategic role of the service desk and its responsibilities to customers
  • Effective Communication Skills– Key theories and techniques to drive effective communication with customers.
  • Presentation Skills– Creating and delivering powerful presentations.
  • Service Desk Metrics– Types of metrics, their importance and how to use them.
  • Problem Solving Techniques– Study critical and creative thinking skills, logical problem-solving methods and root cause analysis.
  • Report Writing Skills– Learn how to create powerfully written management reports.
  • Teamwork and Leadership Skills– Develop effective leadership and team-building skills.
  • Customer Relationship Management Skills– Learn about the importance of customer relationship management in the support environment, managing requirements and expectations, techniques to develop win-win negotiation skills, dealing with difficult customers.
  • Assertiveness– Develop behaviours for effective and assertive customer service.
  • Project Management Overview– Review a step-by-step guide to plan, control and manage projects effectively and efficiently.
  • The Service Desk and The ITSM Marketplace– Examine the principles of ITSM, ITIL and the business benefits.
  • Promoting the Service Desk – Discover the essentials and benefits of marketing the service desk.

Who is the SDI Senior Analyst to Team Leader course for?

Experienced service desk analysts, ideally for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

What is the format of the SDI Senior Analyst to Team Leader exam?

There is no examination for this course, and therefore there is no formal qualification.

Why study the Senior Analyst to Team Leader course with Training Bytesize?

As experts in delivering project management training through a range of study styles, your success is key to our success. We understand how people learn, we know how to train people to pass exams, we employ the best trainers and specialise in small class sizes to help you get the best from your investment. So, if you’re looking to enhance your project management skills and ensure you pass first time, Training ByteSize is a name you can trust.

As a family run business, project and programme management training is in our blood, and so is innovation. Our founders have been part of the industry since the 1990’s, specifically founding Key Skills and developing the world’s first accredited e-learning course for PRINCE2.

Today we are proud to continue with world firsts; with second generation Victoria at the helm, she had led Training ByteSize to ensure were the first company to develop and deliver e-learning options for accredited courses including Business Analysis Foundation, ITIL4, and AgilePM.  When we say we’re experts in project management training, we really do mean it.

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Our top 10 tips to study online Today we’re sharing our top 10 tips to study online. We caught up with our Chairman, Martyn Kinch, who has over 30 years’ experience in the industry and back in the 1990’s led the development of the world’s first accredited e-learning course for PRINCE2, so we consider him an […]

COURSE OPTIONS

  • Virtual

VIRTUAL TRAINING

Location:Start date:Price:
Virtual
28/09/2020 - 2 days
£829.00 +VAT

Our Virtual Course platform delivers accredited and certified training, led by leading subject matter experts, direct to your home, mobile, computer or office without the hassle of travelling or staying away. It is so easy to fit in an online class into your busy schedule; simply log in from home, the office, or even while you are travelling.

Students can ask questions using a headset, webcam or a chat window, and get their questions answered, just like in a traditional classroom. Questions can be lined up and answered at intervals, without interrupting the teacher’s flow of thought. There is no difference in the level of interaction – in fact distractions are significantly reduced because of this way of teaching. Our trainers have a minimum of 10 years training experience, plus have previously run and managed live projects, so have real-life experience they bring to the virtual session.

If you would like to find out more about this option for the Senior Analyst to Team Leader course, please call our team on 01270 626330 or complete this short form and we’ll come right back to you.

GROUP TRAINING

Why consider onsite training with Training ByteSize?

  • Cost per person is significantly reduced
  • Pass rates are in excess of the national average
  • Dedicated account manager to see the project through with you
  • Our trainers have a wealth of experience across a variety of industries
  • All our training advisors are qualified in the subject they’re advising on

Call our our friendly team today and we would be delighted to help, you can speak to us on +44 (0)1270 626330 Alternatively, fill out the form below and we'll get back to you as soon as we can.

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