{"id":85,"date":"2019-07-12T13:19:14","date_gmt":"2019-07-12T12:19:14","guid":{"rendered":"http:\/\/dev2.trainingbytesize.com\/?page_id=85"},"modified":"2022-11-22T13:02:19","modified_gmt":"2022-11-22T13:02:19","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.trainingbytesize.com\/za\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Digital products do not fall within the \u2018cooling off\u2019 7-day period required under UK Law. If you have an issue with a product you have purchased, please email learning@trainingbytesize.com<\/a> and we will respond within 48 working hours.<\/p>\n If you change your mind after purchase, you are not entitled to a refund. However, we look at all cases on an individual basis \u2013 please email learning@trainingbytesize.com<\/a> and we will reply to you within 48 working hours.<\/p>\n Use of the products will only pass to you when we receive full payment of all sums due in respect of the products, including taxes and delivery charges.<\/p>\n We warrant to you that:<\/p>\n Nothing in these terms of supply excludes or limits our liability for:<\/p>\n Applicable laws require that some of the information or communications we send to you should be in writing. You accept that communication with us may be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.<\/p>\n All notices given by you to us must be given to us at learning@trainingbytesize.com<\/a>. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received by you and properly served on you immediately when posted on our site, 24 hours after an email is sent to you, or three days after the date of posting of any letter to you. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.<\/p>\n If any of these terms of supply or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.<\/p>\n Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any such dispute or claim will be subject to the nonexclusive jurisdiction of the courts of England and Wales.<\/p>\n Training Bytesize run public courses in various locations worldwide. Each course will be in a suitable venue which has been booked in advance and will be taught by an Approved Accredited Trainer. Each class size will be from 4 (minimum) to 16 delegates (maximum).<\/p>\n To secure a space on the course either a valid purchase order from an organisation or full payment must be received 14 days prior to the start date of the course or at the point of booking.<\/p>\n All Joining instructions and precourse materials will be issued approximately 2 weeks before course commences. Delegates are advised that travel and accommodation should not be booked until 2 weeks before the course commences. If you need to book this sooner, please contact Training Bytesize and we will advise as to the status of the course.<\/p>\n Training Bytesize reserves the right to modify course content, to alter or cancel course dates and to change the training venue to a similar venue within a reasonable local distance. Training Bytesize also reserve the right to refuse the admission if payment or a valid purchase order has not been received.<\/p>\n Cancellations must be submitted in writing to Training Bytesize at least four weeks before the start date of the course and will incur no charges.<\/p>\n For all cancellations submitted 2 \u2013 4 weeks prior to the start date of the course the fee for cancellation would be 50% of the full course cost.<\/p>\n For cancellations submitted less than 2 weeks prior to the start date of the course the fee for cancellation would be 100% of the full course cost.<\/p>\n Please note that in the event of non-attendance by the delegates, the full course fee will be charged.<\/p>\n If you transfer to another Training Bytesize course the following will apply:<\/p>\n More than four weeks prior to the start date of the course no charges will be incurred.<\/p>\n For all transfers submitted 2-4 weeks prior to the starts date of the course a \u00a3250 + VAT fee per delegates will be incurred.<\/p>\n No transfers will be accepted less than 2 weeks prior to the start date of the course.<\/p>\n If you are unable to attend the course, a substitute delegate may attend if the candidate has the appropriate prerequisites and Training Bytesize are informed in writing 2 weeks before the course starts.<\/p>\n Training Bytesize reserves the right to cancel or change any public or in-house course and undertakes to provide reasonable notice of the cancellation or change except in the case of an emergency.<\/p>\n As soon as your course booking is confirmed we are working on your behalf to ensure everything is right for your delegates. To this end we start to incur costs straight away. Course accommodation is booked immediately and final confirmation is given to the venue four weeks prior to the start of the course.<\/p>\n For this reason, the following Terms and Conditions apply to all courses for cancellations and transfers.<\/p>\n Once confirmation has been sent out to the client, the client is then liable for all charges as listed within the terms & conditions stated below, unless we hear from the client to the contrary, by return.<\/p>\n Cancellations must be submitted in writing at least four weeks before the start of the course. Later cancellations will incur a charge of 50% of the course fee if received between 2 and 4 weeks prior to the start date of the course, and full fees if received within 2 weeks of the start date.<\/p>\n Once a Test Centre exam booking is confirmed, please comply with the exam date. Please note the following apply to changes made to your exam booking:<\/p>\n <\/p>\n Any cancellations or amendments to your scheduled exam, will incur the following charges:<\/p>\n <\/p>\n <\/p>\n Your exam can be rescheduled to another date once cancellation fee has been paid.<\/p>\n Once an online exam booking is confirmed, your exam must be scheduled on or before the exam date provided. If you don\u2019t book your exam before this date the full exam fee is payable again.<\/p>\n At the time of taking the exam you will have to prove your identity with photo id \u2013 either Passport or Driving Licence. If you do not show this, you will not be able to take the examination. This exam is non-transferable and cannot be re-sold.<\/p>\n Once your online exam has been booked, you will receive a registration email from the examination body. You MUST register your details on the candidate portal with the relevant examination body in advance of the exam in order to schedule your exam and release your exam results. Failure to do this will cause your result and certificate being put on hold until such time this information is completed.<\/p>\n Upon completing the online exam you will receive a provisional result straight away. The result must then be verified by the examination body which can take up to 10 working days and upon release the result will be updated on the candidate portal and an email sent as confirmation. The PDF certificate will then become available to download from the examination boards candidate portal within 4 weeks of your exam date.<\/p>\n Complaints Handling Policy<\/p>\n We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.<\/p>\nOur refund policy<\/h1>\n
Risk and title in Products<\/h3>\n
Price and payment<\/h3>\n
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Intellectual Property<\/h3>\n
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Warranty<\/h3>\n
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Data Protection<\/h3>\n
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Our liability<\/h3>\n
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Import duty<\/h3>\n
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Written communications<\/h3>\n
Notices<\/h3>\n
Transfer of rights and obligations<\/h3>\n
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Events outside our control<\/h3>\n
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Waiver<\/h3>\n
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Severability<\/h3>\n
Entire agreement<\/h3>\n
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Our right to vary these terms of supply<\/h3>\n
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Training Byte Size Substitution, Transfer and Cancellation Policy<\/h3>\n
Public Classroom Events<\/h4>\n
Cancellations<\/h4>\n
Transfers<\/h4>\n
Substitutions<\/h4>\n
In-House Courses<\/h4>\n
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Confirmation<\/h4>\n
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Cancellation Policy<\/h4>\n
Public Test Centre Exams<\/h4>\n
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Online Exams<\/h4>\n
Complaints Procedure<\/h4>\n