Service Desk Analyst

The SDI is the Service Desk Institute, they are the administrator, facilitator and arbitrator of the standards. Our courses are accredited by APM Group International, and the exams are independently administered and proctored by APM Group.

This SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment

Courses

SDI Service Desk Analyst (SDA) Course

Group training

Training teams is what we do really well, so if you have more than 1 person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually and as there are so many options it is best you contact us with your requirements so we can send a tailored quote across to you.

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