Service Desk Analyst

What is a Service Desk Analyst?

A Service Desk Analyst is an IT professional who helps employees or customers solve issues with their hardware or software. This is a dynamic and interesting role that involves problem-solving, customer service skills and a knowledge of emerging technologies. It’s also a role that changes as technology evolves, meaning a Service Desk Analyst needs to keep up to date with the latest best practice. They also need to apply the right approaches to ensure stakeholder and customer satisfaction is maintained at all times.

Why do I need a Service Desk Analyst Certification?

In the ever-changing world of IT, Service Desk Analysts are often at the forefront of helping companies secure and future-proof their IT services. Whether you’re an engineer, specialist or manager, you can benefit from completing a Service Desk Analyst Training Course.

Our Courses are accredited by the Service Desk Institute, so they provide a professional introduction to Service Desk principles, application and best practice. As an employer, your team will benefit from gaining skills, knowledge and a rich understanding of how a successful Service Desk should operate. For individuals, gaining a Service Desk Analyst Certification that’s endorsed by the SDI will enhance your job prospects and provide solid opportunities for career progression.

How does the Service Desk Analyst Training Course work?

The SDI Service Desk Analyst (SDA) Training Course from Training ByteSize is available as an on-site, online or virtual course, with a one hour, multiple choice examination at the end. The course will introduce you to the fundamentals of running a Service Desk, including roles and responsibilities, tools, processes and technologies to incorporate.

By the end of the course, you’ll feel confident in applying the best practices you’ve learned into your existing operations or those of any future Service Desk roles you undertake. This is a really interesting and comprehensive training course that provides hands on application of the principles you’ll learn along the way. The SDA qualification course is ideal for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment.

With the current impact of COVID-19 and more people than ever choosing to work remotely, this course is a particularly appealing one due to the likely increased demand for this profession. To learn more about our Service Desk Analyst courses you can speak to a member of our learning team. They will talk you through the course and its requirements as well as the new format of our online/virtual courses to make it easier than ever for you to study for the course.