ITIL® 5 Foundation Course

1 Days Introductory
Select your learning method:
Online

Our flexible, engaging online courses let you study anytime, anywhere, with interactive content, practice quizzes, and near-100% pass rates.

Official exam is included 6 months access

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Group Training

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Accreditation
PeopleCert
Exam Format
Multiple Choice
Exam Duration
1 Hours
Pass Mark
65%
Our Pass Rate
95%
itil 5 new zealand

Course Overview

ITIL® 5 Foundation (Version 5) is the latest advancement in the world’s most widely adopted framework for IT and digital management. While ITIL 4 brought us into the world of “Service Value”, ITIL 5 is built for the era of AI, complex digital ecosystems, and high-velocity product delivery.

This course introduces you to Digital Product and Service Management (DPSM) — a shift that reflects how modern organisations no longer just “deliver services”, but manage integrated digital products. Whether you are new to ITIL or looking to upgrade from ITIL 4, this Foundation course provides the shared language, principles, and structural thinking required to thrive in a 2026 digital landscape.

Why ITIL 5 Foundation?

  • AI-Native Design: Learn how AI governance and ethical automation are built into the framework, not simply added on later.
  • Product-Centric Thinking: Move beyond traditional ITSM to manage the complete end-to-end lifecycle of digital products.
  • Value Co-Creation: Understand how value is created through collaboration between providers, consumers, and partners within a connected ecosystem.
  • Global Standard: Gain a certification that is recognised worldwide and essential for roles in IT operations, product management, and digital transformation.

Whether you work in technology, government, financial services, healthcare or telecommunications, ITIL® 5 provides practical guidance for delivering high-quality IT services. Professionals throughout New Zealand use ITIL® best practices to improve service delivery, support digital transformation and create greater value for customers.

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Robina
QLD, 4226

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Group Training

Group Training

Training teams is what we do really well, so if you have more than one person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually; there are so many options so it’s best for you to email us at [email protected] with your requirements and we will send you a tailored quote.