ITIL 5 Foundation Bridge New Zealand

The ITIL® Foundation Bridge (Version 5) course is designed for professionals who already hold an ITIL® 4 Foundation certification and want to update their knowledge to the latest version of the ITIL® framework.

This focused course covers the new concepts, terminology and practices introduced in ITIL® 5, helping professionals across New Zealand understand how service management continues to evolve in increasingly digital and AI-enabled environments.

Rather than repeating content already covered in ITIL® 4 Foundation, the Bridge course concentrates on the updates introduced in ITIL® 5, including digital product and service management, governance, value streams, customer experience and emerging technologies.

By the end of the course, you’ll have the knowledge required to sit the ITIL® Foundation Bridge (Version 5) examination and achieve the latest ITIL® Foundation certification.

Evolution from ITIL® 4 to ITIL® 5
What’s changed and why
Key terminology updates
The future of service management

Understanding digital products and services
Service value creation
Customer and user experience
Outcomes, value and service relationships

Components of the ITIL® Value System
Value co-creation
Organisational alignment

Governance concepts
Accountability and decision-making
Evaluate, Direct and Monitor activities

Discover
Design
Build
Deploy
Deliver
Support
Improve

Understanding value streams
Value stream mapping
Improving service performance

Improvement principles
Measuring success
Embedding continual improvement

AI-enabled service management
Automation and digital transformation
Data-driven decision making

Sample questions
Revision activities
Exam techniques

This course is designed for professionals who already hold an ITIL® 4 Foundation certification and wish to transition to ITIL® Foundation Version 5.

It is particularly suitable for:

IT Service Managers
Service Delivery Managers
Service Desk Managers and Team Leaders
IT Operations Professionals
Incident, Problem and Change Managers
IT Consultants
Digital Transformation Professionals
Anyone responsible for delivering, supporting or improving IT-enabled services

Prerequisites

Delegates must hold a valid ITIL® 4 Foundation certification (or higher ITIL® qualification) before attending this course.

The ITIL® Foundation Bridge (Version 5) exam is administered by PeopleCert.

Multiple-choice examination
20 questions
13 marks required to pass (65%)
30-minute duration
Closed book
Online proctored examination

Successful candidates will achieve the ITIL® Foundation (Version 5) certification.

Update your ITIL® 4 knowledge with the latest framework guidance
Gain an understanding of modern service management practices
Develop knowledge of governance, value streams and digital services
Build confidence in supporting digital transformation initiatives
Enhance your professional credibility and career prospects

Align teams with the latest ITIL® guidance
Improve service delivery and customer experience
Support digital transformation programmes
Encourage continual improvement across the organisation
Create greater value through services and service relationships

By the end of this course, you will be able to:

Understand the key differences between ITIL® 4 and ITIL® 5
Explain the concepts of digital product and service management
Understand the updated Product and Service Lifecycle
Describe the role of governance within ITIL® 5
Explain how value streams contribute to service delivery
Recognise the importance of customer and user experience
Understand the impact of AI and emerging technologies on service management
Apply continual improvement concepts within modern organisations
Prepare for and successfully complete the ITIL® Foundation Bridge (Version 5) examination

At Training ByteSize, we believe learning should be accessible, practical and focused on real-world application.

As a PeopleCert Accredited Training Organisation (ATO), we deliver ITIL® training designed to help professionals build confidence, develop valuable service management skills and achieve recognised certifications.

When you train with Training ByteSize, you’ll benefit from:

PeopleCert-accredited ITIL® training
Experienced trainers with industry expertise
Official course materials and certification exams
Flexible learning options to suit busy professionals
Engaging, learner-focused training experiences
Dedicated support throughout your learning journey
Training that focuses on practical application, not just exam preparation

Whether you’re looking to start your ITIL® journey, update your certification or develop your team’s capabilities, we’re here to help you achieve your goals with confidence.

The ITIL® 5 Foundation Bridge is a fast-track course designed for professionals who already hold an eligible ITIL® 4 certification. It focuses only on the updates introduced in ITIL® 5, allowing you to achieve the latest Foundation certification without completing the full course.

The Bridge course is intended for learners who already hold an eligible ITIL® 4 qualification. If you’re new to ITIL®, you’ll need to complete the full ITIL® 5 Foundation course instead.

No. ITIL® 4 certifications remain valid and continue to be recognised as prerequisites for higher-level ITIL® Version 5 qualifications. The Bridge is an optional way to update your knowledge and gain the latest Foundation certification.

Yes. This course is specifically designed for professionals who already hold ITIL® 4 Foundation certification.

The Bridge course focuses only on the new and updated content introduced in ITIL® 5. It is designed to build upon your existing ITIL® 4 knowledge.

Yes. The official PeopleCert examination voucher is included with the course.

The examination consists of 20 multiple-choice questions and lasts 30 minutes.

Upon successful completion of the exam, you will achieve the ITIL® Foundation (Version 5) certification.

Yes. Our self-paced online course allows you to study wherever you’re based in New Zealand, giving you the flexibility to learn around your work and personal commitments.

Yes. ITIL® is recognised by organisations across New Zealand and around the world. Updating to ITIL® 5 demonstrates that your knowledge reflects the latest developments in IT service management and digital service delivery.

Yes. Once you’ve passed the Bridge exam, you’ll receive the official ITIL® 5 Foundation certificate and digital badge from PeopleCert.

Training ByteSize has helped thousands of professionals worldwide gain internationally recognised certifications. With flexible online learning, expert support and high-quality training materials, we’re here to help you achieve your certification with confidence.

16/2 Waterfront Place
Robina
QLD, 4226

Training teams is what we do really well, so if you have more than one person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually; there are so many options so it’s best for you to email us at [email protected] with your requirements and we will send you a tailored quote.

Online learning is a great way to study and our e-learning courses are interactive and engaging.

Studying for your qualification online is a viable option for so many project managers:

Learning is completely flexible to suits your busy schedule
The interactive online course consists of voice-over and animation to keep you engaged throughout the learning
You can access it anywhere in the world and take your exam online at a time that suits you best
The Foundation e-learning will take around 10 hours to complete and includes a quiz bank which contains a range of questions to test your knowledge and understanding of the course prior to sitting the official exam
Our pass rates are well in excess of the national average (nearly 100%!), there is really no reason you should fail!

ITIL V4 – V5 Bridging Course – Foundation

ITIL V4 – V5 Bridging Course – Foundation

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ITIL V4 – V5 Bridging Course – Foundation

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Prefer to Pay by Invoice or get a Team Quote?

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What's included?

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Prefer to Pay by Invoice or get a Team Quote?

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Corporate/Team Training