Terms and Conditions

Training Byte Size (New Zealand)

  1. About Us
    These Terms and Conditions apply to all products, courses, exams, and services supplied by Training Byte Size to customers in New Zealand (“we”, “us”, “our”).
    By purchasing any product or service from us, you agree to be bound by these Terms and Conditions.
  2. New Zealand Consumer Law
    Our goods and services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (“CGA”).
    Where applicable, you are entitled to remedies including repair, replacement, refund, or compensation for reasonably foreseeable loss or damage where goods or services fail to comply with the CGA.

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available to consumers under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Where you are acquiring goods or services for business purposes, the CGA does not apply to the extent permitted by law.

  1. Digital Products and Cooling-Off
    New Zealand law does not provide a statutory cooling-off period for digital products, online courses, or downloadable materials once access has been granted.

Change-of-mind refunds are not provided unless expressly stated at the time of purchase.
If you believe a product or service does not comply with the Consumer Guarantees Act 1993, please contact [email protected] and we will assess the matter in accordance with NZ consumer law.

  1. Prices and Payment
    All prices are listed in New Zealand Dollars (NZD) unless otherwise stated and are exclusive of GST unless specified.

Prices may change at any time, but confirmed orders will not be affected.
If a pricing error occurs, we reserve the right to correct the error and either contact you for instructions or cancel the order and issue a full refund.

Payment must be received in full prior to course access, exam booking, or delivery of materials unless otherwise agreed in writing.

Where instalment payments are agreed, all instalments must be paid by the specified due dates. Failure to pay may result in suspension of access, withholding of certificates, or cancellation of services.

  1. Risk and Access
    Access to products, courses, and materials is granted only once full payment has been received, including any applicable taxes.
  2. Intellectual Property
    All intellectual property rights in all products, courses, and materials remain the exclusive property of Training Byte Size or its licensors.

You are granted a non-exclusive, non-transferable licence to use materials solely for your own personal, educational, and non-commercial purposes.

You must not copy, reproduce, distribute, publish, resell, sublicense, or make available any materials to any third party without prior written consent.

  1. Public Classroom Courses
    Public courses are delivered by approved trainers at venues arranged by us. Typical class sizes range from 4 to 16 delegates.

Full payment or a valid purchase order must be received no later than 14 days before the course start date.
Joining instructions are typically issued approximately two weeks prior to course commencement. Travel and accommodation should not be booked until the course is confirmed.

We reserve the right to amend course content, dates, trainers, or venues (to a comparable local venue), or to cancel a course where required. Reasonable notice will be provided where practicable.

  1. Public Course Cancellations
    Cancellations must be submitted in writing.

More than four weeks before course start: no charge
Two to four weeks before course start: 50% of course fee
Less than two weeks before course start: 100% of course fee

Non-attendance without cancellation will be charged in full.

  1. Transfers and Substitutions (Public Courses)
    Transfers to another public course date are permitted as follows:

More than four weeks prior: no charge
Two to four weeks prior: NZD $250 + GST per delegate
Less than two weeks prior: transfers not permitted

Delegate substitutions are permitted at no additional charge provided prerequisites are met and we are notified in writing at least two weeks before the course start date.

  1. In-House / Corporate Courses
    Once an in-house course is confirmed, preparation costs are incurred immediately.

Payment terms will be agreed at booking. Unless otherwise stated, invoices are payable within 14 days and prior to course delivery.

Cancellations must be submitted in writing:

More than four weeks before course start: no charge
Two to four weeks before course start: 50% of course fee
Less than two weeks before course start: 100% of course fee

One transfer to a later date is permitted provided written notice is given at least two weeks before the original start date and the original invoice is paid within one week of the original start date.

Clients are responsible for any venue damage caused by their delegates.

  1. Exams – Public Test Centre and Online
    Exams are booked only after full payment is received.

Once booked, exams are non-transferable and non-refundable unless otherwise stated.

Exam rescheduling or cancellation fees apply as follows:

More than 30 days before exam: no charge
15–30 days before exam: 50% of exam fee
8–14 days before exam: 75% of exam fee
1–7 days before exam: 100% of exam fee

Failure to attend or attempt an exam is treated as a sitting.

Candidates must comply with all examination body registration and identification requirements.

  1. Online Exams
    Online exams must be completed by the stated expiry date. Failure to do so will require repurchase.

Photo identification (passport or driver licence) is required.
Provisional results are issued subject to verification by the examination body. Certificates are issued by the examination body and timelines vary.