ITIL® Courses

ITIL® is a globally recognised framework for IT Service Management (ITSM) that helps organisations design, deliver, support and continually improve technology-enabled services.

If you’re new to ITIL®, we recommend starting with ITIL® 5 Foundation.

If you already hold ITIL® 4 Foundation, the ITIL® Foundation Bridge (Version 5) course provides the quickest route to updating your certification.

If your organisation currently operates within an ITIL® 4 environment, ITIL® 4 Foundation may still be the most appropriate option.

ITIL® 5 builds on the foundations established by ITIL® 4 and introduces additional guidance around digital products and services, governance, value streams, customer experience and AI-enabled service management.

Yes. Our accredited ITIL® courses include the official PeopleCert examination voucher.

Yes. ITIL® is one of the most widely recognised IT Service Management frameworks in the world and is used by organisations across a wide range of industries.

Yes. We offer flexible corporate training solutions that can be delivered online, virtually, in the classroom or onsite to support organisations across New Zealand.

ITIL® 4 is the latest version of the ITIL framework for IT service management. It helps organisations manage and deliver IT services effectively in the digital age. Key aspects include:

Service Value System (SVS): Integrates various components to create value through IT services, including:

• Guiding Principles: Universal recommendations for organisational behaviour.
• Governance: Direction and control of the organisation.
• Service Value Chain: Activities to deliver valuable products/services.
• Practices: Organisational resources for performing tasks.
• Continual Improvement: Ongoing activities to meet stakeholder expectations.

Four Dimensions Model: Ensures a comprehensive approach to service management, covering:

• Organisations and People: Culture and roles.
• Information and Technology: Tech and information management.
• Partners and Suppliers: External relationships.
• Value Streams and Processes: Activity organisation for value creation.

Guiding Principles: Key principles include focusing on value, starting where you are, progressing iteratively with feedback, collaborating, thinking holistically, keeping it simple, and optimising before automating.

Practices: Divided into general management, service management, and technical management practices.

All PeopleCert Business and IT certifications must be renewed within three years of their original certification date.

There are two ways in which you can renew your certification:

• You can upgrade to PeopleCert’s Plus Plan membership to gain access to the Continuous Professional Development (CPD) program, which allows you to maintain your certifications by logging CPD points for daily professional activities.
• Alternatively, you can keep your certifications current by attending another course and passing an exam within the same Product Suite before your certification’s renewal date.

The ITIL® 4 course is structured into several modules that cater to different levels of expertise and roles within IT service management. The main modules include:

Foundation Level

• ITIL 4 Foundation: Provides an introduction to the key concepts, principles, and practices of ITIL 4. It is the entry-level certification.

Managing Professional (MP) Stream

• Create, Deliver, and Support (CDS): Focuses on the integration of core service management activities to create, deliver, and support services.
• Drive Stakeholder Value (DSV): Covers engagement and interaction with customers and stakeholders, emphasising the customer journey and experience.
• High-Velocity IT (HVIT): Explores the ways digital organisations and operating models function in high-velocity environments.
• Direct, Plan, and Improve (DPI): Provides practical skills for creating a learning and improving IT organisation with a strong and effective strategic direction.

Strategic Leader (SL) Stream

• Digital and IT Strategy (DITS): Focuses on aligning digital business strategy with IT strategy, and navigating digital disruption.
• Sustainability in Digital & IT: Addresses the importance of sustainability and how ITIL® practices can support environmentally friendly digital and IT strategies.

ITIL 4 Extension Modules

• Sustainability in Digital & IT: This module addresses how organisations can integrate sustainability into their digital and IT strategies. It covers principles, practices, and tools for reducing environmental impact and supporting sustainable development goals within IT operations.
• Service Integration and Management (SIAM): This module focuses on managing multiple service providers in a complex environment, ensuring seamless integration and collaboration across different IT service providers.

These modules provide a comprehensive learning path from foundational knowledge to advanced practices in IT service management, ensuring that professionals can apply ITIL®4 principles effectively in various organisational contexts.

ITIL® 4 qualifications are structured across different levels, catering to various stages of expertise and specialisation in IT service management. Here’s an overview of the qualification levels:

ITIL® 4 Foundation

Provides a basic understanding of ITIL®4 principles, terminology, and core concepts. It is designed for those new to ITIL® or IT service management.

Level: Entry-Level

ITIL® 4 Managing Professional (MP)

Focuses on practical and technical aspects of IT service management. It is intended for IT professionals who want to manage IT services and teams effectively.

Level: Intermediate to Advanced

ITIL® 4 Strategic Leader (SL)

Focuses on aligning IT with business strategy and navigating digital transformation. It is intended for those in leadership roles or aiming to move into strategic roles.

Level: Advanced

ITIL® 4 Master

Represents the highest level of ITIL® qualification. It requires deep knowledge and practical experience in applying ITIL® principles. Candidates must demonstrate their ability to apply ITIL® principles to real-world scenarios and strategic decisions.

Level: Expert

ITIL® 4 Extension Modules

These modules provide additional focus on specific areas like sustainability and service integration. They complement the main qualifications by offering advanced knowledge in specialised topics.

Level: Specialised