Business Relationship Management (BRM®)

What is Business Relationship Management?

Put simply, the role of the Business Relationship Manager is to add value. They effectively pull together internal and external relationships to meet the strategic goals of the business and increase customer satisfaction. This involves maintaining positive relationships with customers and being an effective link between the client and service provider.

There is no doubting that we live and operate in a digital world; relationships are everywhere and needs continually change as the business or project evolves. To give a business the best chance of success, stable and sustainable communication, collaboration and agility are essential.

Why is there an increase Business Relationship Management roles?

Forward-thinking organisations are capitalising on this to ensure that value and effective communication sits at the heart of their business.

It is important to note that communication is also about managing expectations. Informing the customer what the service provider can deliver increases customer satisfaction, simply because they are not left disappointed.

So how do you move into this role when the profession is relatively young? Research from the 2019 BRM Benchmarking Report has found that experienced staff with a successful track record are being cherry-picked and moved into BRM positions. Their value is being recognised and they are being given the autonomy to take the company or project to the next level.

Does my company need a Business Relationship Manager?

Business Relationship Management is not just a framework, it is an art. There are many benefits to introducing the role into your business and ways they can add value – let us explain.

A good Business Relationship Manager ensures the project or company achieves what it set out to do and within the required time-frame, while ensuring relationships are maintained and gaps within disparate teams are bridged.

Why do I need a Business Relationship Management certification?

The recently released BRM Benchmarking Report 2019 reveals that two thirds of respondents hold at least one type of professional BRM training or certification, which is an excellent sign that BRMs take professional development seriously. The most common training certification held (57%) is the Business Relationship Management Professional (BRMP®).

The Business Relationship Management Professional (BRMP) course is designed as a comprehensive foundation for BRMs at every experience level. At Training ByteSize we offer excellent online training for just £599+VAT, plus with 100% pass rate in the exam there is no reason to go anywhere else for your Business Relationship Management Professional (BRMP®) Training Course.

Which study method would suit me best?

There are multiple options available for you to undertake a Business Relationship Management Professional course with Training ByteSize. Our online courses are incredibly engaging and use a mix of audio, film, animation, pictures and diagrams; this ensures they are suitable for all types of learners from visual to auditory.

Classroom courses, either face to face or virtual, are great for kinesthetic learners and those who want to engage with the trainer and other students. The learning is intense and therefore perfect for those wanting to quickly build their skills and achieve certification.

Blended learning is a hybrid option which combines these two learning styles, enabling you to prepare for the course with online learning, then cover major topics and themes with the trainer in a classroom setting.

If you are looking to train a team of people, you’ll find that our onsite training is a viable and cost effective option for you. If you would like to find out more about this option please call our team on +44 (0)1270 626330 or chat to us now using the icon on the bottom right of your screen.

Accredited Courses

Business Relationship Management Professional (BRMP®) Course

Official Manuals

Business Relationship Management: BRM Professional

Learn what it means to perform as a strategic partner, contributing to business strategy, formulation and shaping business demand for the provider's services.

Group training

Training teams is what we do really well, so if you have more than one person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually; there are so many options so it’s best for you to email us at with your requirements and we will send you a tailored quote.

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