ITIL® 4

What is ITIL?

The acronym ITIL stands for ‘Information Technology Infrastructure Library’. It’s a process of aligning your IT function to the wider business’ needs. ITIL is built on a tiered process of 5 key stages. ITIL 4 is the fourth stage of the process and provides a framework for delivering new technology into your existing operations.

How can an ITIL 4 training course help?

If you’re responsible for implementing any sort of digital transformation into your business, this course is a must have. It takes you through a comprehensive overview of how to create and implement technology-based products into your existing workflow. From there, you’ll learn how to maximise them so they can adapt and change in line with your business. You’ll learn best practice tips to make sure you get the very best from your IT Service Management. And, you’ll leave the course with certification to add credibility to your current role or any roles you undertake in the future.

How do I access the ITIL 4 training course?

As with all Training ByteSize courses, you’ll have multiple options for how you wish to undertake your ITIL 4 course. You can choose to complete your course online or face-to-face, individually or in groups. At the end of the course, you’ll be asked to complete an exam, which is an hour long and multiple choice. We provide the ITIL 4 Foundation Course, which gives an introduction to the process, its benefits and how to implement it within your organisation. From there, you’ll be able to deliver the learning you’ve gained into your own organisation with confidence!

Key highlights of the ITIL 4 training course:

Key concepts

How to adopt and adapt service management

Four dimensions of service management

Purpose and components of ITIL service value system

Activities of service value chain

Understand the benefits of ITIL and how to implement it