ITIL® 4

The acronym ITIL stands for ‘Information Technology Infrastructure Library’. It’s a process of aligning your IT function to the wider business’ needs. ITIL is built on a tiered process of 5 key stages. ITIL 4 is the fourth stage of the process and provides a framework for delivering new technology into your existing operations.

If you’re responsible for implementing any sort of digital transformation into your business, this course is a must have. It takes you through a comprehensive overview of how to create and implement technology-based products into your existing workflow. From there, you’ll learn how to maximise them so they can adapt and change in line with your business. You’ll learn best practice tips to make sure you get the very best from your IT Service Management. And, you’ll leave the course with certification to add credibility to your current role or any roles you undertake in the future.

As with all Training ByteSize courses, you’ll have multiple options for how you wish to undertake your ITIL 4 course. You can choose to complete your course online or face-to-face, individually or in groups. At the end of the course, you’ll be asked to complete an exam, which is an hour long and multiple choice. We provide the ITIL 4 Foundation Course, which gives an introduction to the process, its benefits and how to implement it within your organisation. From there, you’ll be able to deliver the learning you’ve gained into your own organisation with confidence!

Key concepts

How to adopt and adapt service management

Four dimensions of service management

Purpose and components of ITIL service value system

Activities of service value chain

Understand the benefits of ITIL and how to implement it

There are multiple options available for you to undertake the ITIL 4 course with Training ByteSize. Our online courses are incredibly engaging and use a mix of audio, film, animation, pictures and diagrams; this ensures they are suitable for all types of learners from visual to auditory.

Classroom courses, either face to face or virtual, are great for kinesthetic learners and those who want to engage with the trainer and other students. The learning is intense and therefore perfect for those wanting to quickly build their skills and achieve certification.

Blended learning is a hybrid option which combines these two learning styles, enabling you to prepare for the course with online learning, then cover major topics and themes with the trainer in a classroom setting.

If you are looking to train a team of people, you’ll find that our onsite training is a viable and cost effective option for you. If you would like to find out more about this option please call our team on +44 (0)1270 626330 or chat to us now using the icon on the bottom right of your screen.