Service Desk

What is a Service Desk Analyst?

A Service Desk Analyst is an IT professional who helps employees or customers solve issues with their hardware or software. This is a dynamic and interesting role that involves problem-solving, customer service skills and a knowledge of emerging technologies. It’s also a role that changes as technology evolves, meaning a Service Desk Analyst needs to keep up to date with the latest best practice. They also need to apply the right approaches to ensure stakeholder and customer satisfaction is maintained at all times.

Why do I need a Service Desk Analyst Certification?

In the ever-changing world of IT, Service Desk Analysts are often at the forefront of helping companies secure and future-proof their IT services. Whether you’re an engineer, specialist or manager, you can benefit from completing a Service Desk Analyst Training Course.

Our Courses are accredited by the Service Desk Institute, so they provide a professional introduction to Service Desk principles, application and best practice. As an employer, your team will benefit from gaining skills, knowledge and a rich understanding of how a successful Service Desk should operate. For individuals, gaining a Service Desk Analyst Certification that’s endorsed by the SDI will enhance your job prospects and provide solid opportunities for career progression.

How does the Service Desk Analyst Training Course work?

The SDI Service Desk Analyst (SDA) Training Course from Training ByteSize is available as an on-site, online or virtual course, with a one hour, multiple choice examination at the end. The course will introduce you to the fundamentals of running a Service Desk, including roles and responsibilities, tools, processes and technologies to incorporate.

By the end of the course, you’ll feel confident in applying the best practices you’ve learned into your existing operations or those of any future Service Desk roles you undertake. This is a really interesting and comprehensive training course that provides hands on application of the principles you’ll learn along the way. The SDA qualification course is ideal for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment.

With the current impact of COVID-19 and more people than ever choosing to work remotely, this course is a particularly appealing one due to the likely increased demand for this profession. To learn more about our Service Desk Analyst courses you can speak to a member of our learning team. They will talk you through the course and its requirements as well as the new format of our online/virtual courses to make it easier than ever for you to study for the course.

Which study method would suit me best?

There are multiple options available for you to undertake the SDI Service Desk Analyst course with Training ByteSize. Our online courses are incredibly engaging and use a mix of audio, film, animation, pictures and diagrams; this ensures they are suitable for all types of learners from visual to auditory.

Classroom courses, either face to face or virtual, are great for kinesthetic learners and those who want to engage with the trainer and other students. The learning is intense and therefore perfect for those wanting to quickly build their skills and achieve certification.

Blended learning is a hybrid option which combines these two learning styles, enabling you to prepare for the course with online learning, then cover major topics and themes with the trainer in a classroom setting.

If you are looking to train a team of people, you’ll find that our onsite training is a viable and cost effective option for you. If you would like to find out more about this option please call our team on +44 (0)1270 626330 or chat to us now using the icon on the bottom right of your screen.

Accredited Courses

SDI Service Desk Analyst (SDA) Training Course

SDI Service Desk Manager (SDM) Training Course

SDI Senior Analyst to Team Leader Training Course

Offers

Project Management Training Online for only £249+vat

This SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment

Group training

Training teams is what we do really well, so if you have more than one person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually; there are so many options so it’s best for you to email us at learning@trainingbytesize.com with your requirements and we will send you a tailored quote.

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