Service Desk Analyst

The SDI is the Service Desk Institute, they are the administrator, facilitator and arbitrator of the standards. Our courses are accredited by PeopleCert, and the exams are independently administered and proctored by PeopleCert.

Accredited Courses

SDI Service Desk Analyst (SDA) Training Course


Project Management Training Online Offer £250+vat

This SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment

Group training

Training teams is what we do really well, so if you have more than one person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually; there are so many options so it’s best for you to email us at with your requirements and we will send you a tailored quote.

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