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Service Desk support is an essential part of delivering consistent IT Service Levels, and If you are a service desk operator, specialist or manager seeking professional development and recognition of your skills, then the SDI Service Desk Analyst qualification is for you. The responsibilities of a support analyst are constantly changing and a wide ranging set of skills are needed across the board.
By achieving an SDI certification you will: demonstrate to an employer that you understand the best practice standards for your role; have the knowledge, skills and competences to apply your understanding on a day-to-day basis; positively impact the efficient running of a service desk.
The course covers an extensive range of subjects, from tools and technologies, problem solving techniques, understanding customer needs and motivation, how to handle difficult situations, teamwork and much more.
Available in Online, Classroom or Blended format.More information >
What does the course cover?
At the end of this course you will be able to:
Benefits for your organisation
Benefits for you
Is the course right for me?
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course will help analysts who are looking to grow in their role and gain a recognised qualification in their profession, develop practical skills while earning a certificate that endorses their commitment and knowledge.
Examples of professional job titles include:
The Service Desk Analyst exam is based on the SDA standard. The SDI qualification is an open qualification standard. SDI is the administrator, facilitator and arbitrator of the standards. The exams are independently administered and proctored by APM Group. Training Bytesize’s courses are accredited by APM Group International.
Why study with Training Bytesize?
As experts in delivering project management training through a range of study styles, your success is key to our success. We understand how people learn, we know how to train people to pass exams, we employ the best trainers and specialise in small class sizes to help you get the best from your investment. So, if you’re looking to enhance your project management skills and ensure you pass first time, Training ByteSize is a name you can trust.
As a family run business, project and programme management training is in our blood, and so is innovation. Our founders have been part of the industry since the 1990’s, specifically founding Key Skills and developing the world’s first accredited e-learning course for PRINCE2.
Today we are proud to continue with world firsts; with second generation Victoria at the helm, she had led Training ByteSize to ensure were the first company to develop and deliver e-learning options for accredited courses including Business Analysis Foundation, ITIL4, and AgilePM. When we say we’re experts in project management training, we really do mean it.
The following resources may be helpful when thinking about this SDA course:
SDI Service Desk Analyst online training and official exam – 3 months access
Online learning is a great way to study and our e-learning courses are interactive and engaging.
Studying for your qualification online is a viable option for so many project managers:
If you are looking to train a team of people, you’ll find that our onsite training is a viable and cost effective option for you. We will ensure that from the initial consultation of your requirements to the end result of the course, you and your learners will have had the best possible learning experience and we strive for the highest pass rates for your team.
We also offer group online training. Maybe you would like everyone to study online in order to save time out of the office? We offer great prices for multiple learners; the best way to find out the pricing for that is to complete this short form and we’ll come right back to you. Alternatively you can speak to one of our experts now on +44 (0)1270 626330.
Our Virtual Course platform delivers accredited and certified training, led by leading subject matter experts, direct to your home, mobile, computer or office without the hassle of travelling or staying away. It is so easy to fit in an online class into your busy schedule; simply log in from home, the office, or even while you are travelling.
Students can ask questions using a headset, webcam or a chat window, and get their questions answered, just like in a traditional classroom. Questions can be lined up and answered at intervals, without interrupting the teacher’s flow of thought. There is no difference in the level of interaction – in fact distractions are significantly reduced because of this way of teaching. Our trainers have a minimum of 10 years training experience, plus have previously run and managed live projects, so have real-life experience they bring to the virtual session.
If you would like to find out more about this option please complete this short form and we’ll come right back to you.
Why consider onsite training with Training Bytesize?
Call our our friendly team today and we would be delighted to help, you can speak to us on +44 (0)1270 626330 Alternatively, fill out the form below and we'll get back to you as soon as we can.