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Service Desk support is an essential part of delivering consistent IT Service Levels, and If you are a service desk operator, specialist or manager seeking professional development and recognition of your skills, then the SDI Service Desk Analyst qualification is for you. The responsibilities of a support analyst are constantly changing and a wide ranging set of skills are needed across the board.
By achieving an SDI certification you will: demonstrate to an employer that you understand the best practice standards for your role; have the knowledge, skills and competences to apply your understanding on a day-to-day basis; positively impact the efficient running of a service desk.
The course covers an extensive range of subjects, from tools and technologies, problem solving techniques, understanding customer needs and motivation, how to handle difficult situations, teamwork and much more.More information >
What does the course cover?
At the end of this course you will be able to:
Is the course right for me?
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course will help analysts who are looking to grow in their role and gain a recognised qualification in their profession, develop practical skills while earning a certificate that endorses their commitment and knowledge.
Examples of professional job titles include:
The Service Desk Analyst exam is based on the SDA standard. The SDI qualification is an open qualification standard. SDI is the administrator, facilitator and arbitrator of the standards. The exams are independently administered and proctored by APM Group. Training Bytesize’s courses are accredited by APM Group International.
Why study with Training Bytesize?
As experts in delivering project management training through a range of study styles, your success is key to our success. We understand how people learn, we know how to train people to pass exams, we employ the best trainers and specialise in small class sizes to help you get the best from your investment. So, if you’re looking to enhance your project management skills and ensure you pass first time, Training ByteSize is a name you can trust.
As a family run business, project and programme management training is in our blood, and so is innovation. Our founders have been part of the industry since the 1990’s, specifically founding Key Skills and developing the world’s first accredited e-learning course for PRINCE2.
Today we are proud to continue with world firsts; with second generation Victoria at the helm, she had led Training ByteSize to ensure were the first company to develop and deliver e-learning options for accredited courses including Business Analysis Foundation, ITIL4, and AgilePM. When we say we’re experts in project management training, we really do mean it.
Our top 10 tips to study online Today we’re sharing our top 10 tips to study online. We caught up with our Chairman, Martyn Kinch, who has over 30 years’ experience in the industry and back in the 1990’s led the development of the world’s first accredited e-learning course for PRINCE2, so we consider him an […]View
SDI Service Desk Analyst online training and official exam – 6 months access
Online learning is a great way to study and our e-learning courses are interactive and engaging.
Studying for your qualification online is a viable option for so many project managers:
Why consider onsite training with Training ByteSize?
Call our our friendly team today and we would be delighted to help, you can speak to us on +44 (0)1270 626330 Alternatively, fill out the form below and we'll get back to you as soon as we can.
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