This course is designed for anyone who already holds an ITIL® 4 Foundation certification and wants to transition to ITIL® Foundation Version 5.
It is particularly suitable for:
- IT Service Managers
- Service Desk Managers and Team Leaders
- Service Delivery Managers
- IT Operations Professionals
- Incident, Problem and Change Managers
- IT Consultants
- Digital Transformation Professionals
- Anyone responsible for delivering, supporting or improving IT services
Prerequisites
To attend this course, delegates must hold a valid ITIL® 4 Foundation certification (or higher ITIL® qualification).