ITIL 5 Foundation is designed for anyone involved in the delivery, management, or improvement of digital products and services. It is particularly beneficial for:
Our flexible, engaging online courses let you study anytime, anywhere, with interactive content, practice quizzes, and near-100% pass rates. Official exam is included - 6 months access to materials.
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ITIL® 5 Foundation (Version 5) is the latest advancement in the world’s most widely adopted framework for IT and digital management. While ITIL 4 brought us into the world of “Service Value”, ITIL 5 is built for the era of AI, complex digital ecosystems, and high-velocity product delivery.
This course introduces you to Digital Product and Service Management (DPSM), a shift that reflects how modern organisations no longer just “deliver services”, but manage integrated digital products. Whether you are new to ITIL or looking to upgrade from ITIL 4, this Foundation course provides the shared language, principles, and structural thinking required to thrive in a 2026 digital landscape.
If you already hold an ITIL® 4 Foundation certification, you may wish to explore our ITIL® 4 to ITIL® 5 Bridge Course, designed to help existing ITIL professionals transition smoothly to the latest version of the framework.
The ITIL 5 Foundation course is delivered over 2 or 3 days (depending on your chosen format) and covers the following key modules:
Understanding the distinction between digital products and services, and how they combine to enable value realisation.
Exploring the core components that translate opportunity and demand into measurable value.
A holistic look at Organisations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes.
A deep dive into the new expanded lifecycle: Discover, Design, Develop, Deploy, Deliver, Support, Optimise, and Retire.
Seven universal principles to guide decision-making, including “Focus on Value” and “Optimise and Automate”.
Integrating AI-enabled ways of working and ensuring ethical, transparent, and effective automation.
An overview of key practices including Service Desk, Incident Management, Change Enablement, and Continual Improvement.
ITIL 5 Foundation is designed for anyone involved in the delivery, management, or improvement of digital products and services. It is particularly beneficial for:
Service Desk Analysts, Engineers, and IT Managers looking for the latest industry standards.
Digital Product Managers, Product Owners, and Business Analysts.
Heads of IT, Digital Transformation Leads, and Enterprise Architects.
Individuals looking to start a career in IT or Digital Service Management with the most up-to-date qualification.
Those wanting to stay ahead of the curve and understand the shift to Version 5.
The ITIL® 5 Foundation exam typically does not have formal prerequisites, as it is designed to introduce professionals to IT service management concepts and practices.
However, it is recommended that candidates have a basic understanding of IT terminology and some experience working in an IT-related role. Additionally, having familiarity with ITIL® concepts from previous versions of ITIL® may be beneficial but is not required.
While there are no strict prerequisites for taking the ITIL® 5 Foundation exam, candidates with some background in IT or exposure to IT service management concepts may find the material easier to grasp.
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It has been a great learning experience with TrainingByteSize. The course structure is perfectly balanced and it is very easy to follow. The course is broken down as per modules and each module has a number of short videos to help a student follow the concepts. I don’t think there was a better way for me to learn this course and I highly recommend this platform to all prospective students thinking about pursuing professional certifications. Thank you TrainingByteSize for the excellent support.
Training Bytesize is the ideal training provider if you wish to learn in your own time and environment. The course materials are very well presented, relevant to the exam without the extra padding, easy to follow, and broken down into “Bytesize” chunks. I’m happy to say that I have completed the training and successfully completed the exams for PRINCE2 (F&P), AgilePM (F&P) and ITIL V4 Foundation thanks to Training Bytesize
The ITIL 5 Foundation exam is a professional-level test administered by PeopleCert. We provide the official eBook and Learner Resource Kit to ensure you are fully prepared.
Exam Type: Multiple Choice
Number of Questions: 40
Duration: 60 Minutes (extra time available if English is your second language)
Pass Mark: 65% (26 marks out of 40)
Format: Online Proctored (take the exam from your home or office)
Prerequisites: None (though a basic understanding of IT is helpful)
IT services are at the heart of almost every organisation, and businesses increasingly rely on professionals who can deliver reliable, customer-focused and efficient digital services. The ITIL® 5 Foundation Course provides the knowledge and practical understanding needed to manage IT services effectively while supporting continual improvement and business success.
Whether you’re beginning your IT service management career or looking to update your existing knowledge, ITIL® 5 equips you with globally recognised best practices that can be applied across organisations of all sizes and sectors.
ITIL® is one of the world’s most respected IT service management frameworks, trusted by organisations across the public and private sectors. Achieving your ITIL® 5 Foundation certification demonstrates your commitment to professional development and your understanding of modern service management principles.
Employers recognise ITIL® certification as evidence that you have the skills to support high-quality service delivery, improve operational efficiency and contribute to better business outcomes.
As organisations continue investing in digital transformation, cloud technologies and customer-focused services, demand for IT professionals with ITIL® knowledge continues to grow.
ITIL® 5 can help prepare you for roles including:
Whether you’re looking for your first role in IT service management or aiming to progress into a leadership position, ITIL® provides a strong foundation for long-term career development.
The ITIL® 5 framework is designed to be practical and adaptable. Throughout the course, you’ll develop knowledge that can be applied immediately within your organisation to improve the way IT services are planned, delivered and continually enhanced.
You’ll learn how to:
Modern organisations are embracing automation, artificial intelligence, cloud platforms and digital services at an unprecedented pace. ITIL® 5 has been developed to reflect these changes, helping professionals understand how effective service management supports innovation while maintaining reliability, governance and customer value.
These skills are increasingly valuable for organisations undergoing digital transformation or modernising their technology operations.
Holding an ITIL® 5 Foundation certification demonstrates that you understand internationally recognised service management best practice and are committed to maintaining current industry knowledge.
For employers, this provides confidence that you can contribute to consistent, efficient and customer-focused IT services. For individuals, it strengthens your CV, supports career progression and helps you stand out in an increasingly competitive job market.
ITIL® isn’t just beneficial for individuals, it also helps organisations improve the way they deliver services.
Professionals with ITIL® knowledge can help organisations:
By understanding how modern service management contributes to wider business objectives, you’ll be better equipped to make informed decisions that benefit both your organisation and its customers.
Employers are looking for IT professionals who can do more than resolve technical issues, they need people who understand how technology supports business success.
The ITIL® 5 Foundation qualification demonstrates that you can:
Whether you’re starting your career in IT, progressing into service management or leading digital transformation initiatives, ITIL® 5 Foundation provides the knowledge, confidence and recognised certification to help you succeed.
By the end of this course, you will be able to:
As experts in delivering project management training through a range of study styles, your success is key to our success. We understand how people learn, we know how to train people to pass exams, we employ the best trainers and specialise in small class sizes to help you get the best from your investment. So, if you’re looking to enhance your project management skills and ensure you pass first time, Training ByteSize is a name you can trust.
As a family run business, project and programme management training is in our blood, and so is innovation. Our founders have been part of the industry since the 1990’s, specifically founding Key Skills and developing the world’s first accredited e-learning course for PRINCE2.
Today we are proud to continue with world firsts; with second generation Victoria at the helm, she had led Training ByteSize to ensure were the first company to develop and deliver e-learning options for accredited courses including Business Analysis Foundation, ITIL4, and AgilePM. When we say we’re experts in project management training, we really do mean it.
ITIL 5 Foundation is the entry-level certification in the latest version of the ITIL framework. It introduces the core principles of IT service management (ITSM) and provides a practical understanding of how organisations can deliver, manage and continually improve digital products and IT services. The qualification is ideal for anyone beginning their ITIL journey or looking to update their knowledge to the latest version.
The ITIL 5 Foundation course is suitable for:
No previous ITIL qualifications are required.
No. ITIL 5 Foundation is designed for beginners and does not require any previous ITIL certifications or experience. Whether you are new to IT service management or looking to formalise your knowledge, this course provides the perfect starting point.
The ITIL 5 Foundation exam is a closed-book, multiple-choice examination consisting of 40 questions. Candidates must achieve the required pass mark set by PeopleCert to earn their certification. The exam is completed online with remote invigilation, allowing you to sit it from home or the office.
Most learners complete their ITIL 5 Foundation training within a few days, depending on the learning format they choose. With our self-paced online course, you can study whenever it suits you and progress at your own pace before booking your exam.
Yes. ITIL is one of the world’s most recognised IT service management frameworks and is valued by employers across the public and private sectors. ITIL certification demonstrates your understanding of best practice service management and can enhance your career prospects in IT, digital services and operational management.
ITIL 5 builds on the foundations of ITIL 4 while introducing updated guidance that reflects today’s AI-enabled, fast-changing digital landscape. The latest version places greater emphasis on digital products and services, organisational collaboration, AI readiness and delivering measurable business value.
Yes. Once you successfully pass the ITIL 5 Foundation exam, you will receive an official PeopleCert ITIL 5 Foundation certification and digital badge, demonstrating your achievement to employers and on professional platforms such as LinkedIn.
Absolutely. Our ITIL 5 Foundation course is available as a self-paced online course, allowing you to study whenever and wherever it suits you. You’ll receive access to high-quality learning materials and can book your online exam when you’re ready.
Passing ITIL 5 Foundation opens the door to more advanced ITIL qualifications, including specialist modules within the ITIL qualification framework. It also provides an excellent foundation for careers in IT service management, digital transformation, service delivery and operational leadership.
Training ByteSize has supported thousands of professionals worldwide in achieving industry-recognised certifications. As an accredited training provider, we combine expert-developed learning materials, flexible online study, outstanding customer support and excellent value for money. From enrolment through to exam success, our friendly team is here to support you every step of your learning journey.
5 George House, Princes Court,
Beam Heath Way, Nantwich,
Cheshire CW5 6GD
Training teams is what we do really well, so if you have more than one person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually; there are so many options so it’s best for you to email us at [email protected] with your requirements and we will send you a tailored quote.
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ITIL® 5 Foundation online training and exam (official handbook (ebook) available at time of exam booking) – 6 months access.
Online study materials are not currently available for this course.
Contact us for more informationNo dates currently available for Virtual Classroom.
Contact us to arrange a dateNo dates currently available for Classroom.
Contact us to arrange a dateBlended Learning is not currently available for this course.
Contact us for more informationThe ITIL® 5 Foundation online training course offers a structured and comprehensive introduction to ITIL®. It will enable you to understand the key concepts of service management and how the ITIL® guiding principles can help an organisation adopt and adapt service management.
Learners will cover the four dimensions of service management, so they understand the purpose and components of the ITIL® SVS and the activities of the service value chain, as well as how they interconnect.
The ITIL® 5 Foundation syllabus assesses candidates on their understanding of key concepts, principles, and practices of the ITIL® 4 framework. The syllabus is designed to ensure that candidates have a solid grasp of the foundational elements of IT service management.
The online course should take between 10 and 15 hours complete, which includes notetaking, exercises and exam practice. It is assessed through a 1-hour, multiple-choice examination that includes 40 questions. You will need to get 26 correct to pass the exam.
When you choose to study the ITIL® 5 Foundation course online with Training ByteSize, you will have six months’ online access to the course, including:
Our comprehensive online ITIL® 5 Foundation course, features engaging videos, interactive animations, exercises, downloadable resources, and a dedicated exam practice module with sample questions.
The course is structured into 10 modules and covers all topics outlined in the syllabus. The modular format of this qualification allows you to progress at your own pace, revisiting topics as needed for deeper comprehension.
Once you’re comfortable with the training materials, you can utilise the exam practice module to assess your knowledge with a variety of sample exam questions.
When you feel ready, you can schedule your official online exam. All you require is a computer, webcam, and internet connection.
Studying for your qualification online is a viable option for so many project managers:
Our Virtual Course platform delivers accredited and certified training, led by leading subject matter experts, direct to your home, mobile, computer or office without the hassle of travelling or staying away. It is so easy to fit in an online class into your busy schedule; simply log in from home, the office, or even while you are travelling.
Students can ask questions using a headset, webcam or a chat window, and get their questions answered, just like in a traditional classroom. Questions can be lined up and answered at intervals, without interrupting the teacher’s flow of thought. There is no difference in the level of interaction – in fact distractions are significantly reduced because of this way of teaching. Our trainers have a minimum of 10 years training experience, plus have previously run and managed live projects, so have real-life experience they bring to the virtual session.
Download our virtual classroom course brochure to find out more.
If you would like to find out more about this option please complete the Request Quote short and we’ll come right back to you.
If you’re unable to attend the course in person, we have the option to attend the same course virtually. You won’t be left out though, as there is a dedicated, high performance ceiling mounted camera that tracks the trainer and streams the course throughout the day.
The trainer will also use a radio microphone, and there are microphones located throughout the training room, so you’ll be able to hear the discussions clearly. You will be able to ask questions and communicate with the trainer and those attending the course in person all day.
All you need is a Zoom account, an internet connection, webcam, and microphone.
Once you’ve booked your place on the course you will receive a confirmation email and then a booking form for you to sign. You will have the opportunity to inform us of any dietary requirements or any additional needs or reasonable adjustments for any exams.
A thorough, clear and professional course support pack with stationary including pre-course materials and further instructions for the course, will be sent three or four weeks before the course commences.
Each day, the training course will start at 9:00 in the morning.
Our friendly, expert trainer will guide you through the ITIL® 5 Foundation course syllabus, ensuring that you understand all the information. There will be questions and activities throughout the course to reinforce the learning and support your education.
The trainer will be on hand in the evenings to answer any further questions that you may have about what you’ve covered that day.
Exams can be taken on the last day of the course, or they can be deferred and taken online at a later date. We would encourage you to take them as soon as possible whilst the information is still fresh.
Our Nantwich head office in the heart of rural Cheshire has state-of-the-art training facilities, ready to welcome professionals.
There is free onsite parking, so you don’t need to worry about finding somewhere to leave your car during the day. There is free Wi-Fi and a separate room for breakout sessions, lunches, and refreshments.
Once you’ve booked your place on the course you will receive a confirmation email and then a booking form for you to sign. You will have the opportunity to inform us of any dietary requirements or any additional needs or reasonable adjustments for any exams.
A thorough, clear and professional course support pack with stationary including pre-course materials and further instructions for the course, will be sent three or four weeks before the course commences.
Each day, the training course will start at 9:00 in the morning.
Our friendly, expert trainer will guide you through the ITIL® 5 Foundation course syllabus, ensuring that you understand all the information. There will be questions and activities throughout the course to reinforce the learning and support your education.
The trainer will be on hand in the evenings to answer any further questions that you may have about what you’ve covered that day.
Exams can be taken on the last day of the course, or they can be deferred and taken online at a later date. We would encourage you to take them as soon as possible whilst the information is still fresh.
There will be two breaks during the day, with lunch at 12:30 from a local company who provide an array of sandwiches, fruit, scones and a different selection of cakes each day.
Crisps, breakfast bars and chocolate bars are also provided throughout the day. Tea, coffee, hot chocolate and water are available.
There is free parking at the Training Bytesize offices where the training centre is located. If you are staying at The Cheshire Cat Hotel, there is also free parking for guests.
If you’re driving, here are the addresses you might need:
If you are travelling by train, you can arrive at either Crewe or Nantwich train station.
Crewe train station: It’s around seven miles from Crewe train station to Nantwich, so we usually recommend getting a taxi to the training centre, which should take around 15 minutes. There are usually taxis waiting at the station or you can book one in advance. If you’d like further information, please contact us on 01270 626330 and we’ll be happy to help.
Nantwich train station: There are trains from Crewe to Nantwich every hour and Nantwich train station is located just five minutes away from the town centre on foot. It’s a 25-minute walk to the Training Bytesize training centre, or just five minutes in a taxi. It’s a small unattended station, so you will need to book any taxis in advance. Please contact us for more details.
Another option for ITIL® 5 Foundation training that we offer is a residential course. This can help to take the travel stress away, as accommodation is provided in the price of the residential option.
There is a bar and restaurant at the hotel but if you fancy something different, there are a variety of pubs and restaurants in the town centre which is just a few minutes’ walk.
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