ITIL® 4

ITIL® certifications provide professionals with expertise in IT service management (ITSM) based on globally recognised best practices.

ITIL® 4 certification

The certification framework begins with the ITIL® Foundation, an entry-level certification that covers basic concepts and terminology. Professionals can then advance to the ITIL® 4 Managing Professional (MP) or ITIL® 4 Strategic Leader (SL) streams.

ITIL® 4 Foundation

The ITIL® Foundation certification is designed to introduce professionals to the key concepts, terminology, and principles of ITSM based on the ITIL® framework.

It covers the basics of the ITIL® service lifecycle, including the stages of service strategy, design, transition, operation, and continual service improvement. The certification is ideal for individuals starting their career in ITSM or those seeking a fundamental understanding of how ITIL® can enhance IT service delivery and management.

Earning the ITIL® Foundation certification provides a solid foundation for further advanced ITIL® certifications and helps professionals contribute effectively to their organisations' ITSM practices.

Other ITIL® 4 certifications

The MP stream includes modules like Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High Velocity IT (HVIT), and Direct, Plan and Improve (DPI), focusing on practical IT service delivery and stakeholder engagement.

The SL stream includes modules such as Digital and IT Strategy (DITS) and DPI, aimed at strategic IT management. The final qualification is the ITIL® Master certification, which demonstrates deep expertise and extensive ITSM experience.

Why choose ITIL® courses?

ITIL® 4 certifications enhance career prospects, improve ITSM skills, and provide recognition of professional expertise. ITIL®-certified individuals are in high demand across various industries, and organisations benefit from the adoption of ITIL® best practices through improved service delivery, customer satisfaction, and operational efficiency.

The structured pathway allows professionals to progressively deepen their knowledge and apply ITIL® principles effectively in their roles.

ITIL® 4 Training with Training ByteSize

At Training ByteSize, we offer ITIL® 4 Foundation Training for individuals in a variety of settings. Completing the ITIL® Foundation certification is an excellent step for anyone looking to establish or enhance their career in ITSM.

This certification provides a solid grounding in the fundamental principles and terminology of ITIL®, enabling you to understand how IT services can be better aligned with the needs of businesses.

By learning about key processes such as service strategy, design, transition, operation, and continual service improvement, you can contribute more effectively to your organisation's ITSM practices. This can ultimately lead to improved service delivery and customer satisfaction.

Additionally, the ITIL® Foundation certification is widely recognised and respected across various industries, enhancing your professional credibility and career prospects.

It opens opportunities for further advanced ITIL® certifications, such as the ITIL® Managing Professional and ITIL® Strategic Leader streams, which can lead to more specialised and senior roles in ITSM. Moreover, many employers prefer or require ITIL®-certified candidates, making this certification an asset in the job market.

Flexible learning pathways

At Training ByteSize, we understand the importance of flexibility in learning. That's why we offer multiple pathways to suit your individual needs and preferences, helping you get the most out of your learning experience.

Virtual classroom training

Led by experienced instructors, we offer live sessions that provide real-time engagement, allowing you to interact with instructors and fellow participants on the course. Virtual classroom training offers an immersive learning experience while providing the flexibility of remote learning.

Online self-paced courses

Some people prefer to learn at their own pace. Our online self-paced courses are designed for individuals who require flexibility in their learning journey.

With our self-paced courses, you will have access to high-quality course materials, videos, and quizzes anytime, anywhere. As well as this, you will have the freedom to learn at your own convenience, allowing you to balance your professional commitments with your studies.

Training ByteSize testimonials

‘Outstanding facilities and very experienced tutors, their deliver is second to none and I would not hesitate to recommend their services to anyone wishing to undertake training in Project Management.’ – Nathan, 5 stars

‘Easy to book onto the course (and we were quite short notice!) and materials received in advance. These were all useful and extensive. Our trainer, Bill, was very good and made what is an intense week rather enjoyable! Highly recommended.’ – Jenna, 5 stars

FAQs

What is ITIL® 4?

ITIL® 4 is the latest version of the ITIL framework for IT service management. It helps organisations manage and deliver IT services effectively in the digital age. Key aspects include:

Service Value System (SVS): Integrates various components to create value through IT services, including:

• Guiding Principles: Universal recommendations for organisational behaviour.
• Governance: Direction and control of the organisation.
• Service Value Chain: Activities to deliver valuable products/services.
• Practices: Organisational resources for performing tasks.
• Continual Improvement: Ongoing activities to meet stakeholder expectations.

Four Dimensions Model: Ensures a comprehensive approach to service management, covering:

• Organisations and People: Culture and roles.
• Information and Technology: Tech and information management.
• Partners and Suppliers: External relationships.
• Value Streams and Processes: Activity organisation for value creation.

Guiding Principles: Key principles include focusing on value, starting where you are, progressing iteratively with feedback, collaborating, thinking holistically, keeping it simple, and optimising before automating.

Practices: Divided into general management, service management, and technical management practices.

How long does ITIL® 4 certification last?

All PeopleCert Business and IT certifications must be renewed within three years of their original certification date.

There are two ways in which you can renew your certification:

• You can upgrade to PeopleCert’s Plus Plan membership to gain access to the Continuous Professional Development (CPD) program, which allows you to maintain your certifications by logging CPD points for daily professional activities.
• Alternatively, you can keep your certifications current by attending another course and passing an exam within the same Product Suite before your certification’s renewal date.

What are two modules within the ITIL® 4 course?

The ITIL® 4 course is structured into several modules that cater to different levels of expertise and roles within IT service management. The main modules include:

Foundation Level

• ITIL 4 Foundation: Provides an introduction to the key concepts, principles, and practices of ITIL 4. It is the entry-level certification.

Managing Professional (MP) Stream

• Create, Deliver, and Support (CDS): Focuses on the integration of core service management activities to create, deliver, and support services.
• Drive Stakeholder Value (DSV): Covers engagement and interaction with customers and stakeholders, emphasising the customer journey and experience.
• High-Velocity IT (HVIT): Explores the ways digital organisations and operating models function in high-velocity environments.
• Direct, Plan, and Improve (DPI): Provides practical skills for creating a learning and improving IT organisation with a strong and effective strategic direction.

Strategic Leader (SL) Stream

• Digital and IT Strategy (DITS): Focuses on aligning digital business strategy with IT strategy, and navigating digital disruption.
• Sustainability in Digital & IT: Addresses the importance of sustainability and how ITIL® practices can support environmentally friendly digital and IT strategies.

ITIL 4 Extension Modules

• Sustainability in Digital & IT: This module addresses how organisations can integrate sustainability into their digital and IT strategies. It covers principles, practices, and tools for reducing environmental impact and supporting sustainable development goals within IT operations.
• Service Integration and Management (SIAM): This module focuses on managing multiple service providers in a complex environment, ensuring seamless integration and collaboration across different IT service providers.

These modules provide a comprehensive learning path from foundational knowledge to advanced practices in IT service management, ensuring that professionals can apply ITIL®4 principles effectively in various organisational contexts.

What level qualification is ITIL® 4?

ITIL® 4 qualifications are structured across different levels, catering to various stages of expertise and specialisation in IT service management. Here’s an overview of the qualification levels:

ITIL® 4 Foundation

Provides a basic understanding of ITIL®4 principles, terminology, and core concepts. It is designed for those new to ITIL® or IT service management.

Level: Entry-Level

ITIL® 4 Managing Professional (MP)

Focuses on practical and technical aspects of IT service management. It is intended for IT professionals who want to manage IT services and teams effectively.

Level: Intermediate to Advanced

ITIL® 4 Strategic Leader (SL)

Focuses on aligning IT with business strategy and navigating digital transformation. It is intended for those in leadership roles or aiming to move into strategic roles.

Level: Advanced

ITIL® 4 Master

Represents the highest level of ITIL® qualification. It requires deep knowledge and practical experience in applying ITIL® principles. Candidates must demonstrate their ability to apply ITIL® principles to real-world scenarios and strategic decisions.

Level: Expert

ITIL® 4 Extension Modules

These modules provide additional focus on specific areas like sustainability and service integration. They complement the main qualifications by offering advanced knowledge in specialised topics.

Level: Specialised