ITIL® 4 Foundation Course

Course contents

Course details

The ITIL® 4 Foundation online training course offers a structured and comprehensive introduction to ITIL®. It will enable you to understand the key concepts of service management and how the ITIL® guiding principles can help an organisation adopt and adapt service management.

Learners will cover the four dimensions of service management, so they understand the purpose and components of the ITIL® SVS and the activities of the service value chain, as well as how they interconnect.

The ITIL® Foundation syllabus assesses candidates on their understanding of key concepts, principles, and practices of the ITIL® 4 framework. The syllabus is designed to ensure that candidates have a solid grasp of the foundational elements of IT service management.

The online course should take between 10 and 15 hours complete, which includes notetaking, exercises and exam practice. It is assessed through a 1-hour, multiple-choice examination that includes 40 questions. You will need to get 26 correct to pass the exam.

Course includes

When you choose to study the ITIL® 4 Foundation course online with Training ByteSize, you will have six months’ online access to the course, including:

• 10 modules covering the ITIL® 4 Foundation syllabus.
• Exam practice module.
• Downloadable documents.
• Sample questions.
• The official examination.

Course format

Our comprehensive online ITIL® Foundation course, features engaging videos, interactive animations, exercises, downloadable resources, and a dedicated exam practice module with sample questions.

The course is structured into 10 modules and covers all topics outlined in the syllabus. The modular format of this qualification allows you to progress at your own pace, revisiting topics as needed for deeper comprehension.

Once you’re comfortable with the training materials, you can utilise the exam practice module to assess your knowledge with a variety of sample exam questions.

When you feel ready, you can schedule your official online exam. All you require is a computer, webcam, and internet connection.

ITIL® 4 Foundation training in Nantwich

Our Nantwich head office in the heart of rural Cheshire has state-of-the-art training facilities, ready to welcome professionals.

There is free onsite parking, so you don’t need to worry about finding somewhere to leave your car during the day. There is free Wi-Fi and a separate room for breakout sessions, lunches, and refreshments.

Virtual

If you’re unable to attend the course in person, we have the option to attend the same course virtually. You won’t be left out though, as there is a dedicated, high performance ceiling mounted camera that tracks the trainer and streams the course throughout the day.

The trainer will also use a radio microphone, and there are microphones located throughout the training room, so you’ll be able to hear the discussions clearly. You will be able to ask questions and communicate with the trainer and those attending the course in person all day.

All you need is a Zoom account, an internet connection, webcam, and microphone.

Before the course

Once you’ve booked your place on the course you will receive a confirmation email and then a booking form for you to sign. You will have the opportunity to inform us of any dietary requirements or any additional needs or reasonable adjustments for any exams.

A thorough, clear and professional course support pack with stationary including pre-course materials and further instructions for the course, will be sent three or four weeks before the course commences.

During the course

Each day, the training course will start at 9:00 in the morning.

Our friendly, expert trainer will guide you through the ITIL® 4 Foundation course syllabus, ensuring that you understand all the information. There will be questions and activities throughout the course to reinforce the learning and support your education.

The trainer will be on hand in the evenings to answer any further questions that you may have about what you’ve covered that day.

Exams can be taken on the last day of the course, or they can be deferred and taken online at a later date. We would encourage you to take them as soon as possible whilst the information is still fresh.

There will be two breaks during the day, with lunch at 12:30 from a local company who provide an array of sandwiches, fruit, scones and a different selection of cakes each day.

Crisps, breakfast bars and chocolate bars are also provided throughout the day. Tea, coffee, hot chocolate and water are available.

Travel, parking and directions

There is free parking at the Training Bytesize offices where the training centre is located. If you are staying at The Cheshire Cat Hotel, there is also free parking for guests.

If you’re driving, here are the addresses you might need:

• To the Training Bytesize Training Centre: Sat Nav Postcode CW5 6GD; 5 George House, Princes Court, Beam Heath Way, Nantwich, Cheshire CW5 6GD.
• To The Cat hotel: Sat Nav Postcode CW5 5ED; The Cheshire Cat, 26 Welsh Row, Nantwich, CW5 5ED. Tel. 01270 623020.

If you are travelling by train, you can arrive at either Crewe or Nantwich train station.

Crewe train station: It’s around seven miles from Crewe train station to Nantwich, so we usually recommend getting a taxi to the training centre, which should take around 15 minutes. There are usually taxis waiting at the station or you can book one in advance. If you’d like further information, please contact us on 01270 626330 and we’ll be happy to help.

Nantwich train station: There are trains from Crewe to Nantwich every hour and Nantwich train station is located just five minutes away from the town centre on foot. It’s a 25-minute walk to the Training Bytesize training centre, or just five minutes in a taxi. It’s a small unattended station, so you will need to book any taxis in advance. Please contact us for more details.

Residential Nantwich courses

Another option for ITIL® 4 Foundation training that we offer is a residential course. This can help to take the travel stress away, as accommodation is provided in the price of the residential option.

There is a bar and restaurant at the hotel but if you fancy something different, there are a variety of pubs and restaurants in the town centre which is just a few minutes’ walk.

Accreditation information

Training Bytesize is proudly an accredited Training Provider for the ITIL® 4 Foundation course.

As an accredited PeopleCert Training Provider, you can be sure that all our course materials have been evaluated to ensure they meet PeopleCert standards, and we are authorised to administer the ITIL® 4 Foundation exam as outlined in our accreditation.

FAQs

Does ITIL® 4 Foundation expire?

All PeopleCert Business and IT certifications must be renewed within three years of their original certification date.

There are two ways in which you can renew your certification:

You can upgrade to PeopleCert’s Plus Plan membership to gain access to the Continuous Professional Development (CPD) program, which allows you to maintain your certifications by logging CPD points for daily professional activities.

Alternatively, you can keep your certifications current by attending another course and passing an exam within the same Product Suite before your certification’s renewal date.

What level is the ITIL® Foundation course?

The ITIL® Foundation course is an entry-level certification. It provides a basic understanding of the ITIL framework, which stands for Information Technology Infrastructure Library.

The Foundation level introduces the key elements, concepts, and terminology used in the ITIL service lifecycle, and provides an understanding of how ITIL can be used to enhance IT service management.

This certification is designed for individuals who need a basic understanding of the ITIL framework and how it can be used to enhance the quality of IT service management within an organisation.

Target audience

Training with the ITIL® Foundation course can benefit a wide range of individuals and roles within organisations involved in IT service management or related areas.

Here are some of the professionals who could benefit from the qualification:

• IT Professionals: Training is ideal for IT professionals working in various roles such as IT service desk managers, IT support staff, system administrators, network engineers, and IT project managers.
• IT Managers and Leaders: Managers and leaders responsible for overseeing IT services or IT departments can benefit from ITIL® 4 Foundation training to understand best practices for managing IT services effectively.
• Business Analysts: Professionals involved in analysing and improving business processes, especially those related to IT services, can gain valuable insights from this training.
• Service Owners and Process Owners: Individuals responsible for managing specific IT services or processes within organisations can benefit from training to enhance their understanding of service management principles and practices.
• Consultants and Advisors: IT consultants, advisors, and auditors who work with organisations to improve their IT service management practices can benefit from training to provide informed recommendations and guidance.
• Students and Graduates: Students pursuing degrees or certifications in IT, business, or related fields can benefit from ITIL® Foundation training to gain foundational knowledge and skills in IT service management.
• Anyone Interested in IT Service Management: Even individuals who are not directly involved in IT roles but have an interest in understanding how IT services are managed and delivered can benefit from training.
• Overall, ITIL® 4 Foundation training is suitable for anyone looking to enhance their knowledge and skills in IT service management and improve their career prospects in the IT industry.

Prerequisites

The ITIL® Foundation exam typically does not have formal prerequisites, as it is designed to introduce professionals to IT service management concepts and practices.

However, it is recommended that candidates have a basic understanding of IT terminology and some experience working in an IT-related role. Additionally, having familiarity with ITIL® concepts from previous versions of ITIL® may be beneficial but is not required.

While there are no strict prerequisites for taking the ITIL® 4 Foundation exam, candidates with some background in IT or exposure to IT service management concepts may find the material easier to grasp.

Training ByteSize testimonials

‘We have worked with Training ByteSize for a number of years now. I left one company and successfully implemented their offer into my new role at a major UK University. They have always been flexible in their approach and the learning materials are excellent. I would highly recommend.’ – Matt Davis, 5 stars

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‘It has been a great learning experience with TrainingByteSize. The course structure is perfectly balanced and it is very easy to follow. The course is broken down as per modules and each module has a number of short videos to help a student follow the concepts. I don’t think there was a better way for me to learn this course and I highly recommend this platform to all prospective students thinking about pursuing professional certifications. Thank you TrainingByteSize for the excellent support.’ – Sherin Varghese, 5 stars

‘Training Bytesize is the ideal training provider if you wish to learn in your own time and environment. The course materials are very well presented, relevant to the exam without the extra padding, easy to follow, and broken down into “Bytesize” chunks.

I’m happy to say that I have completed the training and successfully completed the exams for PRINCE2 (F&P), AgilePM (F&P) and ITIL V4 Foundation thanks to Training Bytesize.’ – Ben Pearmain, 5 stars

Exam information

The ITIL® Foundation exam assesses a candidate’s understanding of the key concepts, principles, and practices of the ITIL® 4 framework, which is designed for IT service management. Specifically, the exam evaluates knowledge in the following areas:

Key Concepts of Service Management

• Understanding the nature of value and value co-creation.
• Recognising the key concepts of service relationships, such as service offering, service provision, service consumption, and service relationship management.
• Familiarity with stakeholders and their roles in service management.

The Four Dimensions of Service Management

• Understanding the four dimensions that collectively form a holistic approach to service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.

The ITIL® SVS

• Understanding the components and guiding principles of the SVS.
• Recognising how the ITIL® practices interact within the SVS to create value.

The ITIL® Guiding Principles

• Knowledge of the seven guiding principles that support good decision-making and actions in service management.

The Service Value Chain

• Understanding the key activities of the service value chain and how they integrate to create value.
• Recognising the purpose and interconnections of the value chain activities.

General Management Practices

• Familiarity with general management practices applicable to service management, such as continual improvement and information security management.

Service Management Practices

• Detailed understanding of specific ITIL® service management practices, including incident management, problem management, change control, service request management, service desk, and service level management.

Technical Management Practices

• Basic knowledge of technical management practices such as deployment management.

The ITIL® 4 Foundation exam consists of 40 multiple-choice questions to be completed within 60 minutes, and it requires a minimum score of 65% (26 correct answers) to pass. The exam can be taken online when you are ready with a webcam.

The exam is designed to ensure that candidates have a solid understanding of ITIL® 4’s concepts and are prepared to apply them in real-world IT service management scenarios.

Learning path

There are four ITIL 4 certification paths:

ITIL 4 Managing Professional

• ITIL 4 Specialist: Create, Deliver and Support
• ITIL 4 Specialist: Drive Stakeholder Value
• ITIL 4 Specialist: High-velocity IT
• ITIL 4 Strategist: Direct, Plan and Improve.

ITIL 4 Strategic Leader

• ITIL 4 Strategist Direct, Plan and Improve
• ITIL 4 Leader Digital and IT Strategy.

ITIL 4 Extension Modules

• ITIL 4 Specialist: Sustainability in Digital & IT
• ITIL 4 Specialist: Acquiring & Managing Cloud Services
• ITIL 4 Specialist: Business Relationship Management
• ITIL 4 Specialist: IT Asset Management

ITIL 4 Practice Manager

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management
• Change Enablement
• Deployment Management
• Release Management
• Service Configuration Management
• IT Asset Management
• Relationship Management
• Supplier Management
• Service Level Management
• Continual Improvement
• Information Security Management

Benefits of the ITIL® Foundation course

Benefits for the individual

Participating in an ITIL® Foundation course can offer several benefits to students:

• Understanding IT Service Management (ITSM) Principles: ITIL® 4 Foundation provides a comprehensive understanding of ITSM principles and practices, which are crucial for effectively managing IT services within organisations.
• Improved Career Opportunities: Certification is globally recognised and respected in the IT industry. Having this certification can enhance your resume and make you more competitive in the job market, potentially leading to better career opportunities and higher salaries.
• Enhanced Skills: The course helps develop skills in areas such as service design, service strategy, service transition, service operation, and continual service improvement. These skills are valuable for IT professionals working in various roles, including service desk managers, IT managers, and IT consultants.
• Alignment with Business Objectives: ITIL® emphasises the alignment of IT services with the business’s needs and objectives. By understanding ITIL4 principles, students learn how to deliver IT services that effectively support their organisation’s goals.
• Efficiency and Effectiveness: The course provides best practices for optimising IT service delivery, improving efficiency, and increasing the effectiveness of IT operations. Students learn how to identify and eliminate waste, streamline processes, and deliver value to customers.
• Customer Satisfaction: By focusing on delivering high-quality IT services that meet customer needs and expectations, ITIL® 4 can help improve customer satisfaction levels, leading to stronger relationships with clients and stakeholders.
• Continuous Improvement: ITIL® promotes a culture of continuous improvement within IT organisations. Students learn how to monitor and measure IT services, identify areas for improvement, and implement changes to enhance service quality and performance over time.

Completing an ITIL® 4 Foundation course can provide students with the knowledge, skills, and certification needed to succeed in IT service management roles and contribute to the success of their organisations.

Benefits for an organisation

An organisation can benefit greatly from having ITIL® 4 Foundation certified employees:

• Adoption of Best Practices: Certified employees have a solid understanding of IT service management best practices. This knowledge enables them to align IT services with business objectives, improve service quality, and enhance overall organisational efficiency.
• Standardised Processes: Certified employees can help implement standardised processes and procedures based on ITIL® 4 principles. This consistency ensures that IT services are delivered consistently across the organisation, leading to better predictability and reliability.
• Improved Service Quality: By applying ITIL® 4 concepts such as continual service improvement (CSI), certified employees can identify areas for enhancement and implement changes to improve service quality over time. This results in better customer satisfaction and loyalty.
• Cost Reduction: ITIL® emphasises efficiency and effectiveness in IT service delivery. Certified employees are trained to identify and eliminate waste, streamline processes, and optimise resource utilisation, which can lead to cost savings for the organisation.
• Risk Reduction: Implementing ITIL® practices can help mitigate risks associated with IT service delivery. Certified employees are equipped to identify potential risks, develop strategies to address them, and ensure that IT services are delivered in a secure and compliant manner.
• Enhanced Customer Satisfaction: By focusing on delivering IT services that meet customer needs and expectations, certified employees can improve customer satisfaction levels. Satisfied customers are more likely to remain loyal to the organisation and recommend its services to others.
• Competitive Advantage: Having certified employees can give the organisation a competitive edge in the market. It demonstrates the organisation’s commitment to delivering high-quality IT services and can differentiate it from competitors who may not have similar certifications.
• Better Decision Making: Certified employees are equipped with the knowledge and tools to make informed decisions regarding IT service management. This leads to more effective decision-making processes, resulting in better outcomes for the organisation.

Having ITIL® Foundation certified employees can contribute to the organisation’s success by improving service quality, reducing costs, mitigating risks, and enhancing customer satisfaction.

Learning outcomes

• Understanding the key concepts of IT service management and the ITIL® 4 framework.
• Exploring the ITIL® SVS and its components.
• Understanding the four dimensions of service management: organisations and people, information and technology, partners and suppliers, value streams and processes.
• Exploring the ITIL® service value chain and its activities.
• Understanding the purpose and components of the ITIL® practices, including general management practices, service management practices, and technical management practices.
• Exploring the ITIL® guiding principles and their application in service management.
• Understanding the concepts of continual improvement and the role of continual improvement in the framework.
• Preparing for the certification exam.

These learning outcomes cover the foundational knowledge and skills needed to understand and apply ITIL® principles and practices in IT service management contexts.

Why study with Training Bytesize?

As experts in delivering project management training through a range of study styles, your success is key to our success. We understand how people learn, we know how to train people to pass exams, we employ the best trainers and specialise in small class sizes to help you get the best from your investment. So, if you’re looking to enhance your project management skills and ensure you pass first time, Training ByteSize is a name you can trust.

As a family run business, project and programme management training is in our blood, and so is innovation. Our founders have been part of the industry since the 1990’s, specifically founding Key Skills and developing the world’s first accredited e-learning course for PRINCE2.

Today we are proud to continue with world firsts; with second generation Victoria at the helm, she had led Training ByteSize to ensure were the first company to develop and deliver e-learning options for accredited courses including Business Analysis Foundation, ITIL4, and AgilePM.  When we say we’re experts in project management training, we really do mean it.