ITIL 5 has arrived… and it’s much more than just an update.

If you’re considering ITIL® 5 certification, Training ByteSize is now offering accredited ITIL® 5 Foundation training delivered by experienced trainers.

Whether you prefer to study online at your own pace or join a live virtual classroom, you’ll receive expert tuition, official course materials and the support you need to succeed.

Technology is evolving faster than ever before.

Artificial Intelligence, automation, cloud computing, cybersecurity and digital transformation have fundamentally changed the way organisations deliver products and services. Businesses are expected to innovate quickly, deliver exceptional customer experiences and adapt to constant change, all whilst remaining secure, compliant and efficient.

To meet these new challenges, the world’s leading service management framework has evolved.

Welcome to ITIL 5.

Whether you’re completely new to ITIL or wondering how the latest version compares to previous editions, this guide explains everything you need to know, from what ITIL actually is, to how becoming ITIL 5 certified could benefit your career and why organisations across the globe continue to invest in ITIL training.

If you’re considering studying ITIL 5, you’ve come to the right place.

What is ITIL?

ITIL (Information Technology Infrastructure Library) is the world’s most recognised framework for IT service management (ITSM).

Rather than being a software package or technical qualification, ITIL provides organisations with a structured set of best practices for designing, delivering, managing and continually improving IT services.

Its purpose is simple:

To help organisations deliver better services, create greater value for customers and continually improve the way they operate.

For decades, ITIL has helped businesses across every industry improve efficiency, reduce costs, manage risk and ensure technology supports wider business goals.

Today, thousands of organisations worldwide use ITIL as the foundation for delivering reliable, high-quality digital services. According to PeopleCert, ITIL is trusted by more than 50,000 organisations worldwide and is used across 82% of Fortune 500 companies, highlighting its global reach and continued relevance.

Why has ITIL evolved into ITIL 5?

The digital landscape has changed dramatically.

Businesses no longer simply manage IT systems, they manage digital products, customer experiences, cloud platforms, AI-powered services and increasingly complex technology ecosystems.

Artificial Intelligence is now becoming part of everyday business operations, but governance, consistency and collaboration haven’t always kept pace.

PeopleCert highlights that while AI adoption is widespread, many organisations still lack effective governance, increasing the risk of inconsistent decision-making and slower business outcomes.

ITIL 5 has been designed to help organisations meet these modern challenges.

Rather than simply updating existing guidance, ITIL 5 introduces a more future-focused approach that supports organisations as they embrace AI, digital transformation and new ways of working.

What is new in ITIL 5?

Although ITIL’s core principles remain the same, ITIL 5 has been designed for today’s digital-first organisations.

Some of the biggest changes include:

AI-native by design

Artificial Intelligence is no longer viewed as an emerging technology, it’s now becoming part of everyday business operations.

ITIL 5 acknowledges this shift by incorporating AI into the framework from the outset, helping organisations adopt AI responsibly while maintaining effective governance and delivering value.

Greater focus on digital products and services

Modern organisations don’t just deliver IT services, they create digital products, customer experiences and connected services.

ITIL 5 broadens its scope to support organisations managing the entire lifecycle of digital products and services, making it relevant beyond traditional IT departments.

Better collaboration across the organisation

Successful service management isn’t just the responsibility of IT teams.

ITIL 5 encourages greater collaboration between departments, helping organisations reduce silos, improve communication and work towards shared business goals.

Practical, outcome-focused guidance

Rather than concentrating purely on processes, ITIL 5 places greater emphasis on delivering measurable business value.

The framework supports organisations in creating clear value streams, improving ownership and delivering better outcomes for customers.

Why should you study ITIL 5?

One of the biggest misconceptions is that ITIL is only for people working in IT support.

In reality, ITIL is relevant to anyone involved in delivering digital products, services or business change.

Whether you’re just starting your career or looking to progress into leadership, ITIL provides practical knowledge that can be applied in almost every modern organisation.

Benefits include:

• A globally recognised certification
• Improved understanding of service management
• Better decision-making
• Greater confidence managing change
• Stronger collaboration across teams
• Improved problem-solving skills
• Increased employability
• Career progression opportunities
• Recognition from employers worldwide
• Future-ready knowledge aligned with AI and digital transformation

Who should take an ITIL 5 Foundation course?

ITIL 5 is suitable for professionals across a wide range of industries.

It is particularly valuable for:

• IT Support Analysts
• Service Desk Analysts
• Service Delivery Managers
• IT Managers
• Change Managers
• Business Analysts
• Project Managers
• Product Managers
• Digital Transformation professionals
• Operations Managers
• Consultants
• Team Leaders
• Graduates looking to strengthen their CV

No previous ITIL experience is required.

The Foundation course has been designed as the ideal starting point for anyone wanting to understand how organisations deliver successful digital services.

Is ITIL only for IT professionals?

Absolutely not.

Whilst ITIL has traditionally been associated with IT Service Management, today’s organisations rely on collaboration between many different departments.

ITIL 5 reflects this shift by making the framework relevant across the entire organisation, not just IT teams. It is designed to help people in organisations of all sizes and industries work together to deliver value through digital products and services.

Whether you work in operations, project management, customer experience, digital transformation or leadership, the principles of ITIL can help improve the way your organisation delivers value.

How can ITIL benefit your career?

Employers increasingly look for professionals who understand structured ways of working.

Having an ITIL certification demonstrates that you understand recognised best practice and can contribute to improving services, managing change and supporting continual improvement.

It can help you:

• Stand out when applying for jobs
• Progress into management roles
• Increase your confidence
• Broaden your career opportunities
• Build credibility with employers
• Develop transferable skills that apply across industries

As organisations continue investing in digital transformation, professionals with recognised service management knowledge are becoming increasingly valuable.

Why do organisations invest in ITIL?

It’s not just individuals who benefit.

Organisations choose ITIL because it helps create consistency, improve service quality and reduce unnecessary costs.

Benefits include:

• Better customer satisfaction
• More consistent service delivery
• Reduced operational risk
• Improved communication
• Better governance
• Increased efficiency
• Stronger continual improvement culture
• More effective use of technology
• Greater alignment between IT and business objectives

What does the ITIL 5 Foundation course involve?

Our ITIL 5 Foundation course has been designed to give you a thorough understanding of the framework whilst fitting around your schedule.

Self-paced Online Learning

• Approximately 40 hours of study
• Six months’ access
• Learn whenever suits you
• Official PeopleCert exam included
• Official digital learning materials

Virtual Classroom (UK)

Prefer learning with a trainer?

Our UK virtual classroom option will deliver the same official qualification through two interactive training days led by an experienced instructor, with the official PeopleCert exam included.

Why choose Training ByteSize?

At Training ByteSize, we believe learning should be practical, engaging and supportive.

As an accredited training provider, we’ve helped thousands of professionals develop their careers through high-quality project management, IT and business qualifications.

When you choose us, you’ll benefit from:

• Official PeopleCert-accredited training
• Official ITIL 5 Foundation exam included
• Flexible online learning
• Experienced trainers
• Friendly UK-based support
• Family-run business with a personal approach
• Transparent pricing with no hidden costs

Our goal isn’t simply to help you pass an exam, we want to help you build knowledge and confidence that you can apply in the workplace.

🎉 Launch Offer: Save £100 on ITIL 5 Foundation

To celebrate the launch of the brand new ITIL 5 Foundation qualification, we’re offering an exclusive £100 discount on our self-paced online course.

Your course includes:

✔ Official PeopleCert ITIL 5 Foundation course
✔ Official PeopleCert exam
✔ Six months’ access
✔ Study at your own pace
✔ Save £100

⏰ Offer ends 31 July 2026

As one of the first providers to launch ITIL 5, now is the perfect opportunity to become one of the first professionals certified in the latest version of the world’s leading service management framework.

View the course and claim your £100 saving today.

Ready to future proof your career?

Digital transformation isn’t slowing down and neither is the demand for professionals who understand how to deliver exceptional digital products and services.

Whether you’re looking to enhance your current role, move into IT service management or strengthen your professional credentials, ITIL 5 provides a future-focused framework recognised by employers around the world.

And with our limited-time £100 launch discount available until 31 July 2026, there’s never been a better time to get started.

Explore our ITIL 5 Foundation course today and become one of the first professionals to gain the latest ITIL certification.

Frequently asked questions