Business Analysis 4th Edition eBook


All organisations need to respond to the challenges within today’s highly competitive global economy. Business analysts are at the forefront of these responses, enabling the development of practical, creative and financially sound solutions that address business problems and grasp new opportunities. This Business Analysis 4th Edition eBook sets out the essential toolkit required.

This Business Analysis Handbook is a digital option and will be emailed to you.


The BCS Business Analysis 4th Edition eBook is ideal for students wanting to gain university and industry qualifications in business analysis and information systems, and is particularly beneficial for those studying for the BCS Professional Certificate in Business Analysis.

The 4th Edition of this bestselling publication provides comprehensive guidance for business analysts, encompassing the essential concepts, frameworks and techniques needed to provide professional business analysis services.

Key topics covered include the strategic context, investigating business situations, managing stakeholders, improving processes and defining requirements.

New topics in this 4th Edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking.

About the author’s of the Business Analysis 4th Edition

Dr Debra Paul is a Chartered Fellow of BCS and is the Managing Director of Assist Knowledge Development Ltd. She is a regular speaker at business analysis conferences, a founder member of the BA Manager Forum and was the chief architect for the BCS Advanced International Diploma in Business Analysis. Debra developed the Business Analysis Service Framework.

James Cadle is a Chartered Fellow of BCS and a BCS oral examiner, having worked in business analysis and project management for more than 40 years. As a director of Assist Knowledge Development, he has created and presented a range of courses in his specialist subjects.

Reviews of the Business Analysis 4th Edition eBook

“Business Analysis was something I simply did, rather than thinking of it as a profession; that was until I went to the launch of the first edition of Business Analysis. As the profession of business analysis continues to evolve and adapt to a changing environment, I am delighted that this 4th Edition continues to lead the way. It remains the ‘go-to’ book and most important guide for professional business analysts. Indispensable and invaluable.” – Dylan Jones, Deputy Director, Department for Work and Pensions

“This updated 4th Edition supports the continued evolution of business analysis and remains the go-to resource for practicing business analysts to turn to throughout their careers. The inclusion of the Business Analysis Service Framework and a wealth of Lean and Agile techniques reflects the customer-centricity of business analysis in today’s world.” – Michelle Shakesheff, Head of Business Analysis, Close Brothers

“In its 4th Edition, Business Analysis continues to incorporate emerging concepts, clearly presented and easily read, reflecting the evolution of business analysis. It is the benchmark publication for any business analyst, to which readers will continue to return for reference and reassurance.” – Mark Wilson, Business Analysis Practice Manager, Allianz Insurance plc

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