How long is the exam?

The ITIL 5 Foundation exam consists of: 40 multiple-choice questions 60 minutes Closed book Pass mark: 65% (26/40)

What jobs is ITIL useful for?

ITIL certification is valuable for careers including: IT Support Specialist Service Desk Analyst IT Manager Service Delivery Manager Systems Administrator Infrastructure Engineer Cloud Engineer DevOps Engineer IT Consultant Product Manager

ITIL® 5 Foundation Course USA | Online Certification & Exam

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The ITIL® 5 Foundation certification is the globally recognized starting point for professionals looking to build expertise in IT Service Management (ITSM) and modern digital service delivery.

Designed for today’s AI-enabled and technology-driven organizations, ITIL 5 introduces a practical framework for managing digital products and services throughout their entire lifecycle. You’ll learn how organizations create value, improve operational efficiency, deliver exceptional customer experiences, and continually optimize services using internationally recognized best practices.

Whether you’re starting a career in IT, moving into service management, or looking to formalize your existing experience, this course provides the knowledge needed to confidently pass the official PeopleCert ITIL® 5 Foundation examination.

Training ByteSize is a PeopleCert Accredited Training Organization (ATO), giving you access to expert instructors, official course materials, and everything you need to achieve certification.

Why Choose ITIL® 5?

Organizations across the United States are investing heavily in digital transformation, AI, cloud services, cybersecurity, and customer experience. ITIL 5 provides a modern operating framework that helps businesses deliver reliable, efficient, and value-driven IT services.

With ITIL 5 you’ll learn how to:

Understand the ITIL Value System and Service Value Chain
Manage digital products and services throughout their lifecycle
Apply ITIL’s Guiding Principles to real-world business challenges
Improve service quality and customer satisfaction
Support continual improvement initiatives
Understand AI governance and ethical automation within service management
Align IT services with business objectives
Build a common language across IT teams and stakeholders

The ITIL® 5 Foundation certification is trusted by employers throughout the United States and around the world. Whether you work in technology, healthcare, finance, government, manufacturing, or professional services, ITIL provides a proven framework for delivering high-quality IT services and supporting digital transformation initiatives.

The ITIL 5 Foundation course is delivered over 2 or 3 days (depending on your chosen format) and covers the following key modules:

Understanding the distinction between digital products and services, and how they combine to enable value realisation.

Exploring the core components that translate opportunity and demand into measurable value.

A holistic look at Organisations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes.

A deep dive into the new expanded lifecycle: Discover, Design, Develop, Deploy, Deliver, Support, Optimise, and Retire.

Seven universal principles to guide decision-making, including “Focus on Value” and “Optimise and Automate”.

Integrating AI-enabled ways of working and ensuring ethical, transparent, and effective automation.

An overview of key practices including Service Desk, Incident Management, Change Enablement, and Continual Improvement.

This course is ideal for:

IT Support Professionals
Service Desk Analysts
Systems Administrators
Network Engineers
Cloud Engineers
DevOps Professionals
IT Managers
Service Delivery Managers
Project Managers
Product Managers
Business Analysts
Digital Transformation Professionals
Anyone beginning a career in IT Service Management

No previous ITIL knowledge is required.

ITIL is used by organizations of every size across virtually every industry, including:

Technology
Financial Services
Healthcare
Government
Defense
Telecommunications
Manufacturing
Retail
Education
Professional Services

Because ITIL focuses on delivering value through high-quality digital services, its principles apply across almost every modern organization.

The ITIL® 5 Foundation exam typically does not have formal prerequisites, as it is designed to introduce professionals to IT service management concepts and practices.

However, it is recommended that candidates have a basic understanding of IT terminology and some experience working in an IT-related role. Additionally, having familiarity with ITIL® concepts from previous versions of ITIL® may be beneficial but is not required.

While there are no strict prerequisites for taking the ITIL® 5 Foundation exam, candidates with some background in IT or exposure to IT service management concepts may find the material easier to grasp.

The ITIL 5 Foundation exam is a professional-level test administered by PeopleCert. We provide the official eBook and Learner Resource Kit to ensure you are fully prepared.

Exam Type: Multiple Choice

Number of Questions: 40

Duration: 60 Minutes (extra time available if English is your second language)

Pass Mark: 65% (26 marks out of 40)

Format: Online Proctored (take the exam from your home or office)

Prerequisites: None (though a basic understanding of IT is helpful)

The ITIL® 5 Foundation course gives you a clear understanding of how modern IT services are planned, delivered, supported, and continually improved. It is ideal for professionals who want to build confidence in IT Service Management and gain a globally recognized certification that is valued by employers across the United States and internationally.

By completing this course, you will benefit from:

Globally recognized certification
Gain an internationally respected ITIL® certification that demonstrates your understanding of IT Service Management best practice.

Improved career opportunities
ITIL® is highly valued across IT support, service delivery, IT operations, project management, product management, and digital transformation roles.

Practical service management skills
Learn how to improve service quality, reduce inefficiencies, support customers more effectively, and align IT services with business goals.

Understanding of modern digital services
Explore how ITIL® 5 supports today’s technology-driven organizations, including cloud services, automation, AI-enabled service management, and continual improvement.

Greater confidence at work
Build a shared language and structured approach for working with IT teams, business stakeholders, suppliers, and customers.

Preparation for the official exam
Access structured learning, official course content, and revision support to help you prepare for the ITIL® 5 Foundation exam with confidence.

By the end of this course, you will be able to:

Although Training ByteSize is headquartered in the United Kingdom, we’ve helped thousands of professionals worldwide achieve internationally recognised certifications and advance their careers. Wherever you’re based in the United States, our team is here to support you every step of your learning journey.

When you choose Training ByteSize, you’ll benefit from:

PeopleCert Accredited Training Organization

Train with confidence knowing you’re learning through a PeopleCert Accredited Training Organization (ATO), using official course materials that align with the latest ITIL® 5 syllabus.

Expert Instructors

Our experienced trainers combine real-world industry knowledge with engaging teaching methods, helping you understand the concepts—not just memorise them for the exam.

Flexible Learning That Fits Around You

Whether you prefer self-paced online learning, live instructor-led virtual classes or corporate training for your team, we offer flexible options to suit your schedule and learning style.

Dedicated Learner Support

From enrolment through to certification, our friendly team is always on hand to answer questions, provide guidance and help keep your learning on track. You’re never learning alone.

Proven Success

We’ve supported thousands of learners from organisations of all sizes across multiple countries, helping them gain globally recognised certifications and develop the skills needed to succeed in today’s technology-driven workplace.

Exam Preparation You Can Trust

Our courses include comprehensive learning resources, practice questions and expert guidance to help you approach your ITIL® 5 Foundation exam with confidence.

Trusted Worldwide

Although we’re based in the UK, ITIL® is an international certification. Our training is designed for learners around the globe, with students joining us from Europe, North America, Australia, the Middle East and beyond.

Yes. ITIL is one of the world’s most widely recognized IT Service Management certifications and is valued by employers across the United States and internationally. It is used by organisations across technology, healthcare, finance, government, telecommunications and many other industries.

No. ITIL Foundation is designed as an entry-level certification and is suitable for both newcomers and experienced IT professionals.

Yes. The course includes the official PeopleCert ITIL® 5 Foundation examination (adjust if applicable to your product).

The ITIL 5 Foundation exam consists of:

40 multiple-choice questions
60 minutes
Closed book
Pass mark: 65% (26/40)

ITIL certification is valuable for careers including:

IT Support Specialist
Service Desk Analyst
IT Manager
Service Delivery Manager
Systems Administrator
Infrastructure Engineer
Cloud Engineer
DevOps Engineer
IT Consultant
Product Manager

Yes. Training ByteSize offers flexible learning options including self-paced online learning, live instructor-led virtual classes, and private corporate training.

Absolutely. Our online learning options allow you to study from anywhere in the United States. If you choose self-paced learning, you can study whenever it suits you. Live virtual classes can also be accessed from anywhere with an internet connection.

Yes. Once you pass the official PeopleCert exam, you’ll receive an internationally recognised ITIL® 5 Foundation certification that is respected by employers worldwide.

Yes. While ITIL® is designed for IT Service Management, many of its principles apply to digital transformation, operations, customer service, project management and business improvement roles.

Although we’re based in the United Kingdom, we support learners across the globe and provide the same high level of service to every student, wherever they’re located. Our expert trainers, accredited courses, dedicated support team and flexible online learning make it easy to gain your ITIL® certification from anywhere in the United States.

Most learners complete the course and pass the certification exam within a few weeks, although self-paced learners can study at a speed that suits their schedule.

Online course available to start anytime after purchase

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Training teams is what we do really well, so if you have more than one person to train it may be more cost effective for you to consider our corporate solutions. Courses are offered online, on-site or virtually; there are so many options so it’s best for you to email us at [email protected] with your requirements and we will send you a tailored quote.

Course details

The ITIL® 5 Foundation online training course offers a structured and comprehensive introduction to ITIL®. It will enable you to understand the key concepts of service management and how the ITIL® guiding principles can help an organisation adopt and adapt service management.

Learners will cover the four dimensions of service management, so they understand the purpose and components of the ITIL® SVS and the activities of the service value chain, as well as how they interconnect.

The ITIL® 5 Foundation syllabus assesses candidates on their understanding of key concepts, principles, and practices of the ITIL® 4 framework. The syllabus is designed to ensure that candidates have a solid grasp of the foundational elements of IT service management.

The online course should take between 10 and 15 hours complete, which includes notetaking, exercises and exam practice. It is assessed through a 1-hour, multiple-choice examination that includes 40 questions. You will need to get 26 correct to pass the exam.

Course includes

When you choose to study the ITIL® 5 Foundation course online with Training ByteSize, you will have six months’ online access to the course, including:

10 modules covering the ITIL® 5 Foundation syllabus.
Exam practice module.
Downloadable documents.
Sample questions.
The official examination.

Course format

Our comprehensive online ITIL® 5 Foundation course, features engaging videos, interactive animations, exercises, downloadable resources, and a dedicated exam practice module with sample questions.

The course is structured into 10 modules and covers all topics outlined in the syllabus. The modular format of this qualification allows you to progress at your own pace, revisiting topics as needed for deeper comprehension.

Once you’re comfortable with the training materials, you can utilise the exam practice module to assess your knowledge with a variety of sample exam questions.

When you feel ready, you can schedule your official online exam. All you require is a computer, webcam, and internet connection.

Online learning is a great way to study and our e-learning courses are interactive and engaging.

Studying for your qualification online is a viable option for so many project managers:

Learning is completely flexible to suit your busy schedule
The interactive online course consists of voice-over and animation to keep you engaged throughout the learning
You can access it anywhere in the world and take your exam online at a time that suits you best
The Foundation e-learning will take around 10 hours to complete and includes a quiz bank which contains a range of questions to test your knowledge and understanding of the course prior to sitting the official exam
Our pass rates are well in excess of the national average (nearly 100%!), there is really no reason you should fail!

ITIL® 5 Foundation Training Course – USA

ITIL® 5 Foundation Training Course – USA

Prefer to Pay by Invoice or get a Team Quote?

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Course Overview

Why Choose ITIL® 5?

Course Outline

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Prerequisites

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Benefits of the ITIL® 5 Foundation Course

Build the skills needed for modern IT service management

Learning Outcomes

Why study with Training Bytesize?